What are the responsibilities and job description for the Information Technology Help Desk position at VisionNav Robotics?
Job Title: IT Support Specialist
Location: Atalanta, GA
Employment Type: Full-time (on-site)
About the job
We are seeking a reliable and detail-oriented IT Support Specialist to join our team. This entry-level role is responsible for providing day-to-day technical support to employees, helping maintain a smooth and efficient IT environment across the organization. The ideal candidate is responsive, organized, and eager to learn, with a strong service mindset and a solid understanding of basic IT support functions.
Minimum Qualifications
- Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field.
- 1 years of IT support, helpdesk, internship, or related technical experience
- Experience in Windows operating systems, computer hardware, networking, and common business applications
- Experience with computer hardware troubleshooting and repair
Preferred Qualifications
- Internship or part-time experience in IT support, helpdesk, or desktop support
- Familiarity with ticketing systems and IT asset management tools
- Exposure to user account administration in Active Directory, Okta, or similar platforms
- Basic knowledge of networking concepts such as Wi-Fi, VPN, TCP/IP, and printers
- Experience supporting collaboration tools such as Microsoft Teams, Zoom, or Slack
- Bilingual in English and Mandarin Chinese.
About VisionNav Robotics USA
Headquarters in Atlanta, VisionNav® Robotics is a global leader in autonomous industrial vehicles (AMRs/AGVs) and logistics automation solutions. Utilizing deep learning, environment perception, and servo control technologies, VisionNav has developed nine product series to address full-stack material handling scenarios. With over 750 projects deployed across more than 30 countries, VisionNav is trusted by numerous Fortune 500 companies in industries such as automotive, food and beverage, chemical, pharmaceutical, and 3PL, enhancing operational safety, efficiency, and future readiness.
Key Responsibilities
- Provide first-line technical support for employees on hardware, software, network, and system-related issues
- Set up, configure, and maintain laptops, desktops, monitors, printers, and other office equipment
- Assist with employee onboarding and offboarding, including device preparation, account setup, and access removal
- Support user account management, including password resets, access requests, and permission updates
- Install, update, and maintain standard business software and security tools
- Track, document, and resolve support tickets in a timely and professional manner
- Escalate more complex technical issues to senior IT staff or external vendors when needed
- Maintain accurate inventory records for IT equipment and software licenses
- Help ensure IT policies, security practices, and asset management procedures are followed
U.S. Benefits
Medical insurance, 401(k), PTO.