BPO Support Associate

Final Docs specialist are responsible for receiving in original documents, accounting for and reconciling them. Creating orders, imaging and shipping the originals out to the investors and borrowers.

Essential Functions.

• receiving Documents in and accounting for them

• Creating orders into the LOS system

• Imaging using industrial high speed scanners

• Shipping the originals out to investors.

• Cross training on other functions of the department.

• Follows instructions and responds to management direction.

• Identifies and communicates areas of improvement regarding operations to management.

• Performs other tasks, duties, or projects as assigned by management.

• Performs all essential functions by being physically present at the worksite on a full-time

basis.

Competencies.

• Basic proficiency with Microsoft Office (Word, Excel and Outlook).

• Ability to comprehend and write instructions, correspondence and memos with proper

punctuation, spelling and grammar.

• Excellent verbal and interpersonal skills.

• Ability to deliver superior customer service.

• Highly organized with strong attention to detail.

• Ability to multi-task.

• Ability to consistently meet deadlines, demonstrate strong follow-through and to follow all regulatory and company procedures.

Work Environment. This position operates in a professional office environment. This role

routinely uses standard office equipment such as computers, phones.

Position Type and Expected Hours of Work. This is a full-time, 40 hour per week, position.

Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience:

• High School Diploma

• Microsoft Office skills.

Other Duties. Please note this job description is not designed to cover or contain a

comprehensive listing of activities, duties or responsibilities that are required of the employee for

this job. Duties, responsibilities and activities may change at any time with or without notice.