Customer Success Specialist

Client Success Specialist

Join a small team of software professionals headquartered in Saratoga Springs, NY!

VisionAST is seeking an energetic, detail-oriented Client Support Specialist to be the driving force behind our rapid growth in the automotive and powersports industries.

The Client Success Specialist will be responsible for a range of responsibilities including but not limited to:

·     Developing a baseline understanding of the VisionAST software products and the various modules in order to gain the ability to conduct a product presentation/training to client users as well as troubleshoot platform functionality.

·     Facilitating the onboarding process for new clients and handle a pipeline of onboardings in various stages with follow-up communication where needed.

·     Becoming adept in the various integrated technology systems we partner with and our dealer clients utilize.

·     Providing client support to all contacts from start of onboard and maintain relationships through an established follow-up process.

·     Utilizing the CRM to effectively communicate by phone, video, text, and email with large volume of client contacts.

·     Using strong critical-thinking and problem-solving skills to navigate day-to-day encounters with both clients and technology partners.

What kind of individual are we looking for?

·     Experienced in using Microsoft Excel. You don’t need to be a formula expert but you must be comfortable using it to organize information for analysis and build reports to present information.

·     Self-starter and strong organizational skills. We are a small team and the ability to hold yourself accountable is paramount.

• Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.
• Strategic thinker. We are looking for an individual that takes an insightful, future-oriented, open-minded, and proactive approach to thinking. A desire to learn, grow, and work positively through challenges is a must.

·     Adaptability to change with a positive mindset. Openness to contributing to process changes and an overall enthusiasm for a start-up tech environment including the ability to take on multi-faceted responsibilities when needed is vital. 

Other Specifics:

·     Automotive or powersports industry experience preferred but not required.

• High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
• Hours: Monday – Friday 9am-5pm EST with opportunity for flex schedule in the future.

Perks:

·     Medical, dental, vision benefit offering

·     401(K) with employer matching after 1 year

·     5 PTO Days for first year of service, 10 PTO days for every year following

·     5 Paid holidays

·     Growth opportunity - Be one of the first employees of a quickly growing company!