What are the responsibilities and job description for the Mobile Device Support Technician position at Visionaryz Inc.?
Mobile Device Support Technician
Duration: 3 years
Start Date: Immediate
Position Overview
The Mobile Device Support Technician will provide technical support for the Real Time Field Force (RTFF) mobile application used by over 250 ENS CODE Inspectors City-Wide. This position supports the company's mission to maintain and enhance mobile technology solutions that enable efficient field inspections and real-time data processing.
Key Responsibilities
- Perform daily technical support for agency mobile devices including Android and Apple iOS devices
- Provide troubleshooting and technical end user support for mobile devices and Mobile Hotspot Devices
- Manage inventory of mobile devices and accessories
- Administer Mobile Device Management (MDM) software solutions
- Execute device and software rollouts across the organization
- Perform device upgrades and OS updates
- Support mobile application functionality and user access
- Maintain detailed technical knowledge of mobile device standards and best practices
- Document technical issues and resolutions
- Coordinate with development team on mobile application issues
Required Experience
Minimum of 2 years in each of the following areas:
- Full time Mobile Device Technician Support role supporting Android/Apple iOS devices including Mobile Hotspot Devices
- Full time Mobile Device Inventory Management
- Mobile Device Management Software (1.5 years minimum)
Technical Requirements
- Detailed technical knowledge of mobile device techniques, standards, and state-of-the-art practices
- Experience with Android and Apple iOS platforms
- Understanding of Mobile Device Management (MDM) systems
- Knowledge of mobile hotspot devices and connectivity solutions
- Familiarity with mobile application support and troubleshooting
- Strong problem-solving and analytical skills
Desirable Skills
- Experience working on projects in the public sector
- Experience with public assistance programs
- Knowledge of field inspection processes
- Understanding of real-time data systems
Education Requirements
Minimum: High School diploma and 1.5 years of experience performing the required functions
Work Environment
- Primarily on-site work preferred (40 hours per week)
- Remote work options may be considered
- Must be available for device rollouts and emergency technical support
- Time off must be requested and approved in advance
Equipment Requirements
- Contractor must provide voice/data activated cellular phone during contract period
- Must have access to device capable of teleworking and remote access to company's network