What are the responsibilities and job description for the IT Specialist 1 position at Visionary Systems?
Based Out of Our Orlando office
Pay Range: $18-22/hr
Visionary Systems is looking for an IT Specialist I to work out of our Orlando office and travel to other
sites within Florida. This role is ideal for someone who enjoys solving technical problems, delivering
outstanding customer service and expanding their technical knowledge. As an IT Specialist I, you'll be the first point of contact for many of our clients, providing remote and on-site technical support. This position will be responsible for troubleshooting, user support, system administration tasks, and escalation of complex issues to senior technical staff.
Responsibilities:
● Provide Tier 1 technical support to business clients via phone, email, remote access, and
occasional on-site visits.
● Troubleshoot hardware, software, printer, network, and connectivity issues.
● Install, configure, and maintain Windows workstations, laptops, and peripheral devices.
● Create and manage user accounts in Microsoft 365 and Active Directory.
● Support Microsoft Windows, Microsoft 365 applications, email, and mobile devices.
● Monitor and respond to alerts using remote monitoring and management (RMM) tools.
● Document support requests, troubleshooting steps, and resolutions in the ticketing system.
● Assist with workstation deployments, software installations, and IT projects.
● Deliver exceptional customer service while maintaining professionalism and clear communication.
Requirements:
● Basic understanding of Windows and Mac operating systems
● Familiarity with Microsoft 365, Outlook, Teams and OneDrive
● Strong customer service and communication skills
● Ability to troubleshoot common hardware, software and connectivity issues
● Good attention to detail and documentation habits
● Ability to install and terminate CAT 6 cable
At Visionary Systems you'll work with a diverse client base, gain hands-on experience across multiple
technologies, and build a rewarding career in managed IT services. If you're passionate about
technology, enjoy helping people, and are eager to learn, we'd love to hear from you.
Salary : $18 - $22