What are the responsibilities and job description for the Pega LSA Consultant- Full Time Role position at Visionary Innovative Technology Solutions?
Role: Pega LSA Consultant
Location: Irving, TX (Hybrid)
Duration: Full Time
Pega certification: CSS
Skills
Mandatory Skills : Pega - Customer Service, Pega - RPA
Job Summary:
Seeking a Senior Specialist with 8 years of experience in BPMPega to design develop and support enterprise automation solutions using Pega Customer Service and Pega RPA technologies.
Job Description:
· Design and develop Pega Customer Service applications integrated with RPA components to automate and optimize customer service processes.
· Collaborate with business analysts and stakeholders to gather analyze and translate business requirements into scalable Pega solutions.
· Develop and implement automation workflows leveraging Pega and RPA technologies to enhance operational efficiency.
· Ensure high quality and performance of Pega applications through rigorous testing debugging and optimization.
· Maintain and enhance existing Pega based solutions to adapt to evolving business needs and technology updates.
· Stay current with the latest advancements in Pega platform and RPA tools to recommend and implement improvements.
· Document design specifications technical procedures and system configurations for development and support teams.
· Support integration of Pega applications with other enterprise systems and RPA tools to enable seamless process automation.
Roles and Responsibilities:
· Lead the design and implementation of complex Pega Customer Service and RPA solutions aligned with business objectives.
· Troubleshoot and resolve advanced issues within Pega and RPA environments to minimize downtime and operational impact.
· Conduct root cause analysis for recurring problems and implement effective long-term solutions.
· Collaborate with cross-functional teams including development QA and infrastructure to ensure smooth deployment and operation.
· Mentor and guide junior team members on Pega and RPA best practices development techniques and troubleshooting.
· Participate in release planning deployment activities and post deployment validations to ensure system stability.
· Ensure compliance with organizational policies ITIL processes and quality standards.
· Monitor system performance and provide recommendations for capacity planning scalability and optimization.