Director of Resource Deployment

Job Title: Director of Resource Deployment 

Location: Gillette, WY (in-office)

Position Reports To: COO

Compensation: $90,000 - $100,000 / year, Final salary will be decided within the posted range commensurate with experience.

Our Opportunity:

In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second.

Visionary Broadband seeks a qualified individual to fill the role of Director of Resource Deployment. This full-time position will join the team at Visionary Broadband, one of the top internet service providers in the Rocky Mountain region.

Please note: We are only considering candidates who currently reside in the Northeast Wyoming area.  Relocation assistance will be considered for a successful candidate that resides outside the Gillette (Northeast Wyoming) area.

The Director of Resource Deployment is a strategic leadership role responsible for the efficient, high-performance allocation and execution of company assets, field crews. This position oversees the central engine of our operational execution, directly managing the Manager of Dispatch and the routing/scheduling teams.

The ideal candidate will transform complex logistical data into streamlined field operations, maximizing workforce utilization, reducing operational friction, and ensuring large-scale projects and service tickets are delivered on time, and to the highest standards.

Key Responsibilities

 Strategic Resource Allocation & Logistics

• Provide executive leadership to the dispatch, scheduling, and logistical routing teams to maximize regional crew utilization and efficiency.
• Develop, implement, and track sophisticated deployment strategies that align field capacity with project pipelines and customer demands.
• Optimize the utilization of internal crews, external contractors, specialized equipment.
• Establish data-driven forecasting models to predict labor and resource constraints before they impact delivery timelines.

 Operational Excellence & Performance Tracking

• Define, monitor, and report on key performance indicators (KPIs) for the deployment team, including crew utilization rates, travel/windshield time, first-time completion rates, and SLA compliance.
• Standardize dispatch workflows, building a highly responsive, "control-tower" style centralized operation.
• Drive continuous process improvement to eliminate bottlenecks.
• Oversee the integration and leverage of modern workforce management software, routing tools, and fleet tracking systems.

Leadership & Team Development

• Directly manage, mentor, and elevate the Manager of Dispatch, establishing clear performance expectations and professional development pathways.
• Foster a culture of accountability, urgency, and precision within the routing and dispatch teams.
• Serve as the critical bridge between field leadership, project managers, and supply chain/procurement to ensure seamless operational alignment.

Qualifications & Experience

• Non-Linear Problem Solver
• Experience: 7–10 years of progressive leadership experience in operations, logistics, large-scale project deployment, or field service management.
• Leadership: Proven track record of managing management-level subordinates and overseeing complex, multi-market or regional operational footprints.
• Technical Savvy: Deep familiarity with workforce management platforms, GPS/fleet telematics, ERPs, or advanced automated routing software.
• Analytical Skills: Strong ability to translate complex data sets and field variables into actionable scheduling strategies and operational efficiencies.
• Communication: Exceptional leadership and interpersonal skills, with the ability to manage high-pressure operational situations and maintain strong relationships with both in-house crews and external contractors.

Benefits

• Competitive salary (includes on-call pay, tower climbing bonuses, commission eligible position, company annual bonus plan)
• Relocation lump sum for successful candidate that resides outside the Gillette (Northeast Wyoming) area
• Comprehensive benefits package (available the 1^st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HSA (with high-deductible medical plan)
• 401k with a dollar for dollar match up to 6%
• Voluntary short and long-term disability, life insurance and accidental death & dismemberment
• Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave

Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law.