What are the responsibilities and job description for the Technical Support Analyst position at Visionaire Partners?
Technical Support Analyst – Contract-to-Hire
Join a fast-paced team as a Technical Support Analyst and keep technology running smoothly while supporting end users across multiple sites.
Responsibilities:
- Provide 70% deskside and 30% remote/phone support
- Triage and resolve Level 2–3 incidents and service requests
- Troubleshoot hardware, software, and network issues
- Close Level 1 tickets and confirm resolutions with users
- Update and maintain ITSM tickets
- Collaborate with infrastructure, security, and applications teams
- Follow IT security policies and procedures
- Document solutions and contribute to knowledge base
- Support continual service improvement efforts
- Manage multiple support tasks and small projects
- Work flexible hours, including occasional weekends/after-hours
- Travel between sites; occasional out-of-state project work
Requirements:
- 3 years technical support/help desk experience
- Windows OS, MS Office, Active Directory support skills
- Basic networking and troubleshooting knowledge
- Ability to image, configure, and reimage PCs
- Familiar with spam filtering tools and encryption validation
- Excellent deskside support, documentation, and communication skills
- Valid driver’s license, reliable vehicle, ability to transport IT gear
- Smartphone for work calls/texts
- Able to pass background check and drug screen (excluding marijuana)
Details:
6-month contract-to-hire role supporting multiple Arizona sites. Benefits for W2 contractors include 401(k) with match, medical/dental/vision, life/disability, and FSA options.
Great opportunity to make an impact and grow your IT career!
Salary : $25 - $30
