Demo

Area Superintendent

vision
Richardson, TX Full Time
POSTED ON 10/6/2026
AVAILABLE BEFORE 11/6/2026
Location
Headquarters - Richardson, TX 75080 US (Primary)
Job Title
Area Superintendent
Requisition #
AS-10065
Job Type
Full-time
Category
Customer Service
Career Level
Manager
Education
Associate's
Travel
Job Description
The successful candidate will manage all aspects of the client relationship and ensure that established goals are not only achieved, but exceeded. We are looking for a leader who can manage and improve upon all operations and activities necessary for ongoing success. Responsibilities include, but are not limited to, the following: Managing all operations related to the client including but not limited to business processes, cross-functional relationships, identifying and driving opportunities for change, incident handling, problem management, monitoring, technology administration, and communicating effectively with business partners, customers, and senior management Investigating and resolving escalated complaints Participating in various meetings to discuss program performance and related issues such as process management reviews, calibration meetings, client conference calls, team lead meetings, etc. Communicating with internal departments and addressing operational concerns related to recruiting, training, quality, reporting, etc. Working with agents to understand their suggestions for process improvement and providing solutions to agents and the client Working to ensure high employee satisfaction and retention by communicating and promoting core values and participating in designing various rewards and recognition activities for assigned program Ensuring client goals are communicated and are a constant focus for agents
Job Requirements
  • BA/BS degree required Minimum of 5 years of related operations experience in telecommunications/call center or related industry
  • Must be skilled and knowledgeable of COPC
  • Advanced knowledge of statistics Advanced computer skills (MS Word, Excel, and Outlook) Must have strong analytical and customer service skills
  • Must have excellent verbal and written communication skills

Salary.com Estimation for Area Superintendent in Richardson, TX
$150,892 to $222,897
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