Production Support Analyst – ACH Payments

Job Title: Production Support Analyst – ACH Payments

Location: Charlotte, NC Hybird

Job Type: Contract

Key Responsibilities Production & Application Suppor

• tMonitor ACH processing cycles, batch jobs, and settlement windows
• .Ensure timely processing of inbound/outbound ACH files
• .Identify, troubleshoot, and resolve production incidents within SLA timelines
• .Perform root cause analysis and implement preventive measures
• .Provide night shift operational support and on-call coverage
• .ACH Payments Processing Suppor
• tSupport ACH file processing including credits, debits, reversals, returns, and NOCs
• .Investigate ACH return codes, rejects, and exception items
• .Monitor settlement, posting, and reconciliation processes
• .Validate NACHA file formatting and transmission issues
• .Ensure compliance with ACH processing cut-off times and settlement schedules

.

Exception Handling & Reconciliat

• ionAnalyze failed transactions and reconciliation brea
• ks.Investigate duplicate transactions and settlement discrepanci
• es.Support resolution of ACH disputes and return processing timelin

es.
Client & Stakeholder Communica

• tionCommunicate incident status and resolution updates to clients and internal te
• ams.Participate in incident bridges and prepare post-incident repo
• rts.Provide operational guidance on ACH processing issues. Technical Troubleshoo
• tingExecute SQL queries for transaction validation and data analy
• sis.Monitor and troubleshoot Unix/Linux batch jobs and file transmissi
• ons.Analyze application logs, ACH processing logs, and system ale

rts.
Testing & Release Su

• pportSupport production deployments and ACH cycle validat
• ions.Perform post-release verification and smoke tes
• ting.Coordinate with development and QA teams to resolve def

ects.
Ticketing & Process Mana

• gementManage incidents and service requests using Jira or similar
• tools.Maintain operational runbooks and support document

ation.
Required Skills & Qualifi

• cations7 years of production support experience in banking or payment s
• ystems.Strong hands-on experience supporting ACH payment proc
• essing.Solid understanding of: o ACH lifecycle and settlement windows o NACHA file structure & validation o ACH returns, NOCs, reversals, and exception processing o ACH cut-off times and processing sc
• hedulesExperience troubleshooting ACH return codes and reconciliation
• issues.Hands-on experience with below is more preferrable: o Unix/Linux commands & job monitoring o SQL querying & data analysis o Log analysis & issue troubleshooting o Incident & problem man
• agementExperience handling client communications and incident coordi
• nation.Familiarity with Jira or other ticketing tools. Preferred Qualifi
• cationsKnowledge of banking operations and settlement pro
• cesses.Experience supporting high-volume ACH enviro
• nments.Understanding of regulatory and compliance requir
• ements.ITIL process awareness. Key Competencies ✔ Strong analytical and troubleshooting skills ✔ Ability to handle time-critical payment processing windows ✔ Excellent communication and client-facing skills ✔ Detail-oriented with strong operational discipline ✔ Ability to work effectively in night shift envir