Dental Office Assistant – Patient Registration & Scheduling

Job Details

Job Title: Dental Office Assistant – Patient Registration & Scheduling
Location: Franklin, Tennessee
Work Arrangement: Onsite
Estimated Start Date: 12/07/2026
Current Estimated End Date: 06/30/2027
Funding: Position is funded through FY2031
Submission Deadline: 11/10/2026
Schedule: Monday – Friday
Working Hours: 8:00 AM – 4:30 PM per job description
Hours Per Day: 7.5
Candidate Pay Rate: $15 per hour
Driver’s License: Current driver’s license required

Position Overview

The Dental Public Health Office Assistant performs clerical tasks in dental clinic settings

These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned

Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel as needed throughout the region

Education

• High School Diploma or equivalent

Required Skills / Experience

• High School Diploma or equivalent

• Experience equivalent to two years of full-time customer service delivery and/or clerical/office work

• Current driver’s license

• Tennessee Bureau of Investigation background check

Preferred Skills / Experience

• Active Tennessee RDA license preferred to allow for assisting chairside during emergencies or staffing shortages

• Dental front office experience preferred

• Understanding of dental terminology for accurate scheduling preferred

• Understanding of insurance coding preferred

Job Responsibilities

• Schedule and manage patient appointments

• Inform patients of any visit requirements

• Collect and update client demographic information for registration purposes

• Review documentation to determine eligibility for federal and state programs

• Input data into the health department management information systems

• Interact with multiple computer software systems to input/receive information

• Process the cash drawer and balance to ensure fiscal responsibility

• Inform clients of their rights and responsibilities for participation in programs

• Obtain prior authorization per guidance, before releasing medical information

• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable

• Compile appropriate forms for services requested to ensure efficient clinic flow

• Scanning and Indexing records into the electronic dental record

• Maintain a positive, constructive, and cooperative work environment

Ideal Candidate

The strongest candidate is likely an experienced Dental Office Assistant, Dental Front Office Coordinator, Medical Office Assistant, Patient Services Representative, or Administrative Assistant with hands-on patient registration and scheduling experience

The ideal candidate should combine

Patient Registration Appointment Scheduling Customer Service Clerical Support Electronic Records

A particularly competitive candidate will also have

Dental Front Office Dental Terminology Insurance Coding Prior Authorization Active Tennessee RDA License

The strongest fit will be comfortable working directly with patients, managing appointments, updating demographic information, reviewing program-eligibility documentation, working across multiple software systems, handling cash-drawer responsibilities, coordinating referrals, and maintaining electronic dental records

An active Tennessee RDA license is preferred, not required

Candidates with dental front-office experience should be particularly strong matches because the preferred qualifications specifically identify dental terminology, scheduling, and insurance coding

Work Schedule & Expectations

• Full-time

• Monday – Friday

• 8:00 AM – 4:30 PM per job description

• 7.5 hours per day

• Onsite in Franklin, Tennessee

• Willingness to travel as needed throughout the region

• Current driver’s license required

Contract Information

Estimated Duration: 12/07/2026 – 06/30/2027

The position is funded through FY2031