What are the responsibilities and job description for the Account Manager position at Vision Maintenance Group?
Company Description
Vision Maintenance Group (VMGFM) provides comprehensive facilities management and exterior services for multi-site retail, commercial, and national properties across the United States. Our expertise includes year-round property maintenance such as landscaping, snow and ice management, parking lot repair, line striping, pressure washing, and more to ensure safety and curb appeal. We also offer trade services like electrical, plumbing, locksmith solutions, and signage maintenance, integrated into structured programs to enhance operational performance. By centralizing oversight and ensuring vendor alignment, VMGFM streamlines facility management, reduces complexity, improves efficiency, and safeguards property portfolios with 25 locations.
Role Description
This is a full-time hybrid role for an Account Manager, primarily based in Hammonton, NJ, with flexibility for some work-from-home tasks. The Account Manager will oversee client relationships, serve as the primary point of contact, and ensure contractual obligations are met by coordinating service delivery. Responsibilities will include managing communication with both clients and vendors, ensuring quality control, creating service plans, analyzing performance metrics, addressing client inquiries, and implementing solutions. The role will also involve working closely with internal teams to maintain operational efficiency and deliver high-quality results across client portfolios.
Qualifications
- Account management and client service skills to effectively build and maintain long-term relationships with clients and vendors.
- Project management, time management, and organizational skills for overseeing multiple accounts and meeting deadlines.
- Strong communication, negotiation, and problem-solving skills for resolving client and vendor issues efficiently.
- Proficiency in using CRM tools, reporting software, and Microsoft Office Suite (Excel, Word, and PowerPoint).
- Experience in facilities management, exterior services, or service industries is a plus.
- Ability to analyze data and create performance-driven reports to improve service delivery.
- Adaptability to work in a hybrid environment with occasional on-site responsibilities.
- Bachelor’s degree in Business, Management, or related field preferred.