Field Technician

Overview

At Vision IT, we put people first-our employees, their families, and our customers. As a Field Technician Support professional, you will be an essential member of the CG SYD 88/831 Field Services team, at the Aerospace Complex. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure, seamless IT operations for mission-critical personnel and systems.

This role requires a technically proficient and customer-focused individual who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations that align with high-level Department of the Air Force (DAF) objectives. Occasional after-hours support may be required to resolve critical issues and maintain mission continuity.

Key ResponsibilitiesDedicated IT Support for Sensitive Systems

• Provide on-site and remote support for devices, including setup, installation, connectivity, configuration, troubleshooting, and resolution.
• Ensure ongoing functionality and secure access to essential systems, including DAF networks, internet, shared drives, and printers.
• Respond to IT issues IAW Service Level Objectives ,ensuring timely and effective resolution.
• Deliver after-hours support as coordinated to address critical issues outside of standard business hours.
  
  

Proactive Device & System Management

• Manage IT inventory for unit-specific devices including desktops, laptops, tablets, smartphones, monitors, printers, and projectors.
• Monitor and maintain device performance, ensuring operational readiness and compliance with security protocols.
• Coordinate with CG: SYD 88/831 to align support efforts with broader mission and cybersecurity requirements.
• Document system configurations, access control, and maintenance records for tracking and audit readiness.
  
  

Collaboration & Communication

• Serve as a liaison between unit leadership, government stakeholders, and Field Services leadership to facilitate smooth IT operations.
• Maintain transparent, thorough documentation of IT support tasks, issue resolution steps, and service performance metrics.
• Participate in technical meetings and support planning sessions to anticipate and address future IT requirements.
  
  

Qualifications & Required Experience

• 5 years of experience in desktop support, field services, or system administration.
• Experience managing and supporting IT infrastructure.
• Proficiency in Windows OS, hardware/software troubleshooting, and network/peripheral connectivity.
• Strong understanding of DoD security policies, IT compliance requirements, and secure system operations.
• Exceptional problem-solving, communication, and interpersonal skills, especially under pressure.
• Professionalism suited for working alongside senior leadership and handling sensitive systems.
• CompTIA Security or equivalent required.
  
  

Certifications (Preferred)

• ITIL Foundation
• Microsoft or Apple Certifications
  
  

Security Clearance

• Secret or TS-SCI (Top Secret – Sensitive Compartmented Information) clearance required depending location on the team.
  
  

Why Vision IT?

At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.

We prioritize your well-being with a comprehensive benefits package, including:

• 401(k) Plan: Company-matching contributions
• Health Insurance: Comprehensive medical coverage
• Dental & Vision Insurance
• Paid Time Off (PTO)
• Disability Insurance: Short- and long-term
• Life & AD&D Insurance
• Supplemental Benefits: Critical illness, accident, and hospital care
  
  

We are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.

Join Vision IT and be a vital force in securing and supporting the IT infrastructure that enables mission success.