What are the responsibilities and job description for the Field Technician position at Vision IT?
Overview
We put people first-our employees, their families, and our customers. As a Field Support Technician, you will be an essential member of the Field Services team supporting operations within a secure, mission-focused environment. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure and seamless IT operations for critical personnel and systems.
This role requires a technically proficient and customer-focused professional who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations aligned with organizational and cybersecurity objectives. Occasional after-hours support may be required to resolve critical issues and maintain operational continuity.
Key Responsibilities
Dedicated IT Support for Secure Systems
At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.
We prioritize your well-being with a comprehensive benefits package, including:
401(k) Plan: Company-matching contributions
Health Insurance: Comprehensive medical coverage
Dental & Vision Insurance
Paid Time Off (PTO)
Disability Insurance: Short- and long-term
Life & AD&D Insurance
Supplemental Benefits: Critical illness, accident, and hospital care
We are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.
Join Vision IT and be a vital force in securing and supporting the IT infrastructure that enables mission success.
We put people first-our employees, their families, and our customers. As a Field Support Technician, you will be an essential member of the Field Services team supporting operations within a secure, mission-focused environment. You will be responsible for the setup, installation, maintenance, and troubleshooting of end-user devices, ensuring secure and seamless IT operations for critical personnel and systems.
This role requires a technically proficient and customer-focused professional who can proactively manage sensitive IT assets, deliver timely issue resolution, and support IT operations aligned with organizational and cybersecurity objectives. Occasional after-hours support may be required to resolve critical issues and maintain operational continuity.
Key Responsibilities
Dedicated IT Support for Secure Systems
- Provide on-site and remote support for end-user devices, including setup, installation, configuration, connectivity, troubleshooting, and issue resolution.
- Ensure ongoing functionality and secure access to enterprise networks, internet services, shared resources, and peripheral devices.
- Respond to technical issues in accordance with established service level objectives (SLOs), ensuring timely and effective resolution.
- Deliver after-hours support as needed to address high-priority or mission-critical incidents.
- Manage inventory of assigned IT assets, including desktops, laptops, tablets, mobile devices, monitors, printers, and audiovisual equipment.
- Monitor and maintain device performance to ensure operational readiness and compliance with security standards.
- Coordinate with internal teams and stakeholders to align support efforts with broader operational and cybersecurity requirements.
- Maintain detailed documentation of system configurations, access controls, maintenance activities, and asset tracking for audit readiness.
- Serve as a liaison between leadership, stakeholders, and technical teams to facilitate smooth IT operations.
- Maintain clear and thorough documentation of support activities, issue resolution processes, and service performance metrics.
- Participate in technical meetings and planning sessions to anticipate and address evolving IT requirements.
- 3 years of experience in desktop support, field services, or systems administration.
- Active Secret Clearance
- CompTIA Security
- Microsoft Power Platform
- Power Automate
- Power Apps
- Scripting and Development (JavaScript, HTML, CSS, and SQL)
At Vision IT, we lead with People First, ensuring our employees and customers thrive. We foster a culture grounded in integrity, compassion, and excellence, empowering our teams to deliver critical IT solutions that support national defense missions.
We prioritize your well-being with a comprehensive benefits package, including:
401(k) Plan: Company-matching contributions
Health Insurance: Comprehensive medical coverage
Dental & Vision Insurance
Paid Time Off (PTO)
Disability Insurance: Short- and long-term
Life & AD&D Insurance
Supplemental Benefits: Critical illness, accident, and hospital care
We are committed to creating a work environment that promotes diversity, equity, and inclusion and complies with all applicable employment laws.
Join Vision IT and be a vital force in securing and supporting the IT infrastructure that enables mission success.