What are the responsibilities and job description for the Field Technician / MDM Management position at Vision IT?
Overview
At Vision IT, we put people first-our employees, their families, and our customers. We are seeking a technically proficient, customer-focused Field Technician – MDM Manager to support mission-critical systems in a classified environment. This role is responsible for managing and securing mobile and endpoint devices using Microsoft Intune, Windows Autopilot, and modern endpoint management solutions, while serving as a trusted liaison between field services, leadership, and government stakeholders.
This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12 months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.
Key Responsibilities
Mobile Device & Endpoint Management
Vision IT is committed to a People First culture rooted in integrity, compassion, and excellence. We empower our teams to deliver secure, innovative IT solutions that support critical missions.
Benefits Include
At Vision IT, we put people first-our employees, their families, and our customers. We are seeking a technically proficient, customer-focused Field Technician – MDM Manager to support mission-critical systems in a classified environment. This role is responsible for managing and securing mobile and endpoint devices using Microsoft Intune, Windows Autopilot, and modern endpoint management solutions, while serving as a trusted liaison between field services, leadership, and government stakeholders.
This is a temporary, full-time position to provide backfill coverage for an employee on military leave. The anticipated duration is approximately 12 months, but may be subject to change depending on the employee's return date. This position is not eligible for conversion to permanent status.
Key Responsibilities
Mobile Device & Endpoint Management
- Administer Microsoft Intune for Mobile Device Management (MDM) and Mobile Application Management (MAM).
- Configure and maintain Windows Autopilot for zero-touch provisioning of Windows devices.
- Develop, implement, and maintain compliance policies, configuration profiles, and conditional access rules.
- Monitor device health, compliance, and security posture using Intune dashboards and reporting tools.
- Troubleshoot Intune enrollment, policy application, and device compliance issues.
- Serve as a liaison between unit leadership, government stakeholders, and Field Services leadership.
- Support field technicians with escalated endpoint and mobile device issues in classified environments.
- Participate in technical meetings, operational planning sessions, and mission readiness reviews.
- Ensure all endpoint management activities comply with DoD, IC, and organizational security standards.
- Assist in responding to security incidents involving mobile and endpoint devices.
- Evaluate, test, and pilot new features within the Microsoft Intune and Autopilot ecosystem prior to deployment.
- Maintain clear, thorough documentation of IT procedures, configurations, and incident resolution steps.
- Train internal staff and field technicians on Intune usage, troubleshooting, and security best practices.
- Generate and present regular reports on device compliance, application usage, and endpoint security posture.
- Manage the full lifecycle of corporate devices, including procurement, deployment, sustainment, and retirement.
- Ensure proper device sanitization and disposal in accordance with classified handling requirements.
- Active TS/SCI clearance (required)
- 3 years of experience in IT support, endpoint management, or field services.
- Hands-on experience with Microsoft Intune, MDM/MAM, and Windows Autopilot.
- Strong knowledge of Windows 10/11, iOS, Android, and endpoint security controls.
- Experience implementing conditional access, compliance policies, and device configuration profiles.
- Excellent troubleshooting, documentation, and customer service skills.
- Experience supporting DoD or Intelligence Community (IC) environments.
- Familiarity with Microsoft Entra ID (Azure AD), Microsoft Defender, and Zero Trust architecture.
- Certifications such as CompTIA Security , CySA , MD-102, ITIL, or similar.
- Experience mentoring or leading field technicians.
Vision IT is committed to a People First culture rooted in integrity, compassion, and excellence. We empower our teams to deliver secure, innovative IT solutions that support critical missions.
Benefits Include
- 401(k) with company match
- Comprehensive medical insurance
- Dental and vision coverage
- Paid Time Off (PTO)
- Short- and long-term disability insurance
- Life & AD&D insurance
- Supplemental benefits (critical illness, accident, hospital care)