What are the responsibilities and job description for the Service Manager position at Vision Ford-Lincoln?
π Location: Vision Ford Lincoln β Wahpeton, ND
π Employment Type: Full-Time
π° Compensation: Base Commission
Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager whoβs ready to take charge, lead by example, and help drive our service department to the next level. π
Weβre a fast-growing dealership built on high standards, real teamwork, and big growth opportunities. If youβve got the drive, weβve got the career path.
β What Youβll Do:πΉ Lead, train, and support a high-performing team of service advisors and technicians
πΉ Manage daily service operations to ensure productivity, profitability, and customer satisfaction
πΉ Maintain CSI standards and ensure timely, quality repairs
πΉ Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency
πΉ Forecast staffing needs and service volume to support store growth
πΉ Champion a winning service culture focused on excellence, speed, and transparency
- π§ββοΈ3 years experience in fixed ops or service management (automotive preferred)
- π¬ Strong leadership, coaching, and conflict-resolution skills
- π¦ Ability to handle a fast-paced environment with ease
- π Strong understanding of vehicle systems and repairs
- π» Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
- π Working knowledge of RO metrics, profitability, and technician productivity
- π Valid driverβs license & clean driving record
- π§ Ability to manage workflow, customer concerns, and vendor relationships
- π§ A results-driven mindset with a passion for people and process improvement
- π΅ Competitive PayΒ Commission, monthly and quarterly performance bonuses
- π₯ 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
- π‘οΈ 401(k) with Company Match
- π Paid Training & Certification
- ποΈ Paid Time Off Holidays
- πΈ Employee discounts on vehicles, service, and parts
- π€ Positive Team Culture with real career growth