What are the responsibilities and job description for the Service Manager position at Vision Ford-Lincoln?
📍 Location: Vision Ford Lincoln – Wahpeton, ND
🕒 Employment Type: Full-Time
💰 Compensation: Base Commission
Are you a high-performing leader who thrives on building strong teams and delivering top-tier customer experiences? Vision Ford Lincoln is looking for a Service Manager who’s ready to take charge, lead by example, and help drive our service department to the next level. 🏁
We’re a fast-growing dealership built on high standards, real teamwork, and big growth opportunities. If you’ve got the drive, we’ve got the career path.
✅ What You’ll Do:🔹 Lead, train, and support a high-performing team of service advisors and technicians
🔹 Manage daily service operations to ensure productivity, profitability, and customer satisfaction
🔹 Maintain CSI standards and ensure timely, quality repairs
🔹 Collaborate with Parts, Sales, and Warranty departments to maximize internal efficiency
🔹 Forecast staffing needs and service volume to support store growth
🔹 Champion a winning service culture focused on excellence, speed, and transparency
- 🧍♂️3 years experience in fixed ops or service management (automotive preferred)
- 💬 Strong leadership, coaching, and conflict-resolution skills
- 🚦 Ability to handle a fast-paced environment with ease
- 🔍 Strong understanding of vehicle systems and repairs
- 💻 Comfort with computers and DMS (CDK, Reynolds, etc., a plus)
- 🎓 Working knowledge of RO metrics, profitability, and technician productivity
- 🚘 Valid driver’s license & clean driving record
- 🔧 Ability to manage workflow, customer concerns, and vendor relationships
- 🔧 A results-driven mindset with a passion for people and process improvement
- 💵 Competitive Pay Commission, monthly and quarterly performance bonuses
- 🏥 75% of Health Insurance covered by Vision Ford; Dental and Vision Insurance optional
- 🛡️ 401(k) with Company Match
- 🎓 Paid Training & Certification
- 🏖️ Paid Time Off Holidays
- 💸 Employee discounts on vehicles, service, and parts
- 🤝 Positive Team Culture with real career growth