What are the responsibilities and job description for the Advocate4me Customer Care Representative position at Vision Financial Services?
Job Title: Customer Care Representative
Compensation: $18.00-20.00 per hour
Location: Indianapolis, IN (Hybrid) ? 95% remote with occasional travel to the Indianapolis office for collaboration and/or on-site training (approximately six ? eight days per year). Indiana residents only.
Classification: Full-time (40 hours/week), Non-Exempt
Shifts: Flexible eight-hour shifts, within 8:00am-8:00pm EST, with some weekend shifts available and occasional overtime, as needed
Purpose of Position: Are you a compassionate problem solver who loves creating positive change?
We're on the lookout for dedicated, full-time professionals to join our dynamic team and provide member support for our client, a Fortune 10 healthcare company, starting October 2023. Our Advocate4me Customer Care Representatives start at $18-$20 hourly, with increased pay rates to those who also speak Spanish and/or Burmese. While on our team, you'll become the go-to expert for our client?s members, delivering top-tier service within a cutting-edge systems model. Your mission? To tackle complex member needs, offer invaluable care recommendations, and ensure better health outcomes.
Key Responsibilities:
- Engage with members through inbound calls, guiding them through issues and finding solutions
- Provide white-glove service, resolving concerns and closing gaps in care
- Collaborate with caregivers and members to understand their needs and offer valuable recommendations.
- Research and anticipate healthcare needs, ensuring comprehensive issue-resolution
- Champion member satisfaction by managing urgent issues and offering tailored solutions
- Drive process improvement by identifying gaps and collaborating with various departments
- Utilize your exceptional communication skills to navigate complex scenarios and deliver excellent service
What We Offer:
- Opportunity to make a real impact on members' lives
- Competitive compensation package, including a scheduled pay increase at 90 days
- Health insurance benefits with optional life, vision, and dental coverage
- Six paid holidays, two paid floating holidays, and paid vacation
- Collaborative and supportive team environment
- Free training provided virtually from home
Ready to Elevate Member Care?
If you're passionate about helping others and ready to provide exceptional customer service, we want to hear from you! Join us in our mission to improve lives and make a positive impact. Apply now, and let's make a difference together!
Salary : $18 - $20