Director of Multi-Unit Operations

Director of Multi-Unit Operations

Full-Time | Field-Based Leadership Role | South Alabama Region

About the Role

We are seeking a highly capable, technology-comfortable, and execution-driven Director of Multi-Unit Operations to oversee and strengthen operations across a growing portfolio of retail and food service businesses.

This role is designed for a strong operational leader who thrives in fast-paced environments and understands how to improve execution, build accountability, strengthen leadership teams, implement systems, and drive measurable operational performance across multiple locations.

The ideal candidate is not a desk manager or corporate administrator. This position requires active field leadership, operational problem-solving, financial awareness, technology adaptability, leadership development, and the ability to build operational consistency through both people and systems.

This is an excellent opportunity for a motivated operator who wants to make a visible impact within an established multi-location business environment with strong long-term growth potential.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations across multiple retail and food service locations
• Ensure operational consistency, cleanliness, customer experience, execution, and overall performance standards
• Conduct regular location visits, operational audits, and performance reviews
• Identify operational gaps and implement corrective action plans

Performance & Profitability

• Analyze operational and financial performance across locations
• Improve operational efficiency through stronger systems, accountability, labor management, inventory controls, and execution standards
• Monitor key operational metrics and support profitability improvement initiatives
• Assist leadership in identifying operational growth opportunities

Leadership & Team Development

• Recruit, train, coach, and develop location-level management teams
• Build a culture focused on accountability, urgency, professionalism, and execution
• Hold managers accountable through measurable expectations and structured follow-up
• Assist in resolving operational and staffing challenges

Technology, Reporting & Systems

• Utilize technology, operational reporting, and performance data to improve visibility and decision-making
• Develop and improve operational procedures, reporting structures, accountability systems, and operational workflows
• Monitor KPIs, labor reporting, inventory trends, operational metrics, and performance indicators
• Help implement and improve operational systems, digital reporting processes, and accountability tools
• Use spreadsheets, operational dashboards, task management systems, and operational platforms effectively

Inventory & Operational Controls

• Improve operational visibility surrounding inventory movement, ordering practices, waste reduction, and operational consistency
• Identify operational inefficiencies and areas requiring improvement
• Strengthen location-level operational discipline and follow-through

Reporting & Communication

• Maintain organized operational reporting and follow-up systems
• Provide leadership with regular updates regarding operational performance, staffing concerns, opportunities, and action plans
• Use operational data and observations to drive accountability and operational decisions

QualificationsMinimum Requirements

• Minimum 10 years of multi-unit operations management experience
• Strong background in retail, restaurant, grocery, convenience, or food service operations
• Experience managing multiple locations and leadership teams
• Strong understanding of labor management, operational systems, inventory controls, and profitability management
• Comfortable using technology, operational reporting systems, spreadsheets, and performance-tracking tools
• Proven leadership, communication, and problem-solving ability
• Highly organized, detail-oriented, and execution-focused
• Comfortable with regular travel between locations and flexible operational schedules when needed

Preferred Qualifications

• Experience overseeing both retail and food service operations
• Experience leading operational improvement initiatives
• Strong understanding of multi-location operational execution
• Experience building operational systems and accountability structures
• Experience using operational technology and reporting platforms to improve business performance

Compensation

• Base Salary: Up to $80,000
• Performance-Based Incentive: Up to $20,000 annually
• Additional growth opportunity for strong performers

Performance incentives are tied to operational execution, leadership performance, accountability metrics, operational improvements, and company-defined performance goals.

What We Are Looking For

We are seeking someone who:

• leads from the front
• thinks operationally and strategically
• uses technology and data to drive decisions
• solves problems quickly
• builds systems and accountability
• understands profitability deeply
• thrives in fast-paced environments
• adapts quickly to new tools and operational systems
• focuses on execution and measurable results

This role is best suited for a strong operator who wants the opportunity to make a direct impact within a growing multi-location business environment.

Schedule

• Full-Time
• Field-based operational leadership role
• Flexible operational schedule required

Experience

• Multi-unit management: 10 years preferred

Work Location

In-person / multi-location operational oversight