What are the responsibilities and job description for the Call Center Representative position at Vish Consulting Services?
Call Centre Representative
Location : ONSITE Augusta, GA 30907
The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs. of overtime on Monday.
Rate : $16/hr. on w2 fixed rate
The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.
Job description -
- Promote and retain products and services.
- Experience in customer retention or sales and call center operations.
- Prior experience in a call center environment is required.
- Deliver excellent customer service over the phone.
- Negotiate and process save/service order requests from customers.
- Interact with customers patiently, tactfully, and efficiently.
- Clearly explain applicable fees and adjustments to customers.
- Offer product and service options tailored to customer needs.
- Demonstrate active listening skills.
- Follow structured call flows to enhance the customer experience.
Job Type: Contract
Pay: $16.50 - $17.00 per hour
Work Location: In person
Salary : $17 - $17