What are the responsibilities and job description for the Customer Experience Operations Professional position at Vish Consulting IT?
Job Title: Customer Experience Operations Professional
Location: Atlanta, GA – (5 days Onsite in a week)
Duration: 9 Months
Contract Role
Job Description:
Note: Applicants should be comfortable working with large datasets, reporting processes, commission tracking, and Salesforce-based reporting.
Top Skills:
- Salesforce reporting and analytics
- Customer Experience / Customer Success Operations
- Data analysis and reporting
- Advanced Excel
- Commission plan administration
- Strong communication and stakeholder management skills
- Experience supporting cross-functional business operations
Skills:
What Skills & Experience You Should Bring
- High degree of mathematical and analytical competency.
- Proficiency in Google Sheets and/or Excel are a must.
- Experience with BI tools and/or compensation management software is a bonus.
- Strong written and verbal communication skills with a professional presence.
- Ability to handle confidential and sensitive information and records with a high degree of discretion, diligence, and sound judgement.
- Excellent problem solving and analysing skills.
- Ability to adapt to change positively, thrive in a matrixed work environment, and effectively manage competing demands.
Competencies:
- Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
- Uses ethical principles to guide decisions and actions; demonstrates honesty and integrity in managing people and resources; and treats others with respect, fairness, and concern for their welfare.
- Identifies and resolves problems promptly and gathers and analyzes information skillfully.
- Extremely well-organized team player.
- Remains open to others’ ideas and exhibits a willingness to try new things.
- Adapts to changes in the work environment, manages competing demands, and deals with frequent change, delays, or unexpected events.
- Demonstrates professionalism, discretion, and sound judgment in interactions with co-workers, customers, vendors, and others.
- Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.
Education:
Completed or pursuing a bachelor's Degree in a related discipline or equivalent hands-on experience (Accounting, Finance, Operations).
Thanks & Regards,
Vivek Sharma
Account Manager
Email: vivek@vishusa.com
Vish Consulting Services, Inc
www.vishusa.com