Staff Experience Designer

Visa is expanding its Global Product Design Team to help support its growing digital product ecosystem, which is comprised of four specializations: Consumer, Commercial Money Movement, Value-Added Services, and Platforms. We are looking for a Staff Designer to join our Consumer Product Design Team, an experienced and collaborative individual contributor who will be responsible for designing usable, accessible and engaging user experiences.

We believe in delivering work that is bold, smart, inspired, and trusted – characteristics that elevate good design into great design, and great design into enduring experiences. We believe that design can inspire users, and we strive to rethink and redefine how users interact with Visa's products and services. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.

Responsibilities: 

• Be an advocate for the customer.
• Design usable, accessible and engaging digital experiences.
• Define the overall design approach for the products you support.
• Exercise independent judgment with minimal direction from supervisor.
• Own and make decisions based on a thorough understanding of both user-centered design best practices and our Global Product Design Team principles.
• Collaborate with our cross-functional product and business teams and build upon their vision using sound design practices to ensure alignment and project success.
• Capture requirements, design flows, wireframes, prototypes and fully fleshed out designs.
• Document designs and consult with engineers to ensure they are built and function as intended.
• Effectively demonstrate strong problem-solving skills, customer service and interpersonal skills.
• Advance business objectives forward through design, ranging from short-term goals to long-term strategy
• Mentor and provide guidance to junior staff.

Essential Functions:

Design Proficiency

• Hands-on proficiency designing high-fidelity mockups, prototypes, and other visual artifacts using Figma and other industry tools.
• Ability to build with flexibility, from rough mockups to polished artifacts, within or without design systems, or by crafting/modifying design systems.
• Ability to independently search for, recognize and create designs that meet or exceed the bar for evolving best-in-class standards.
• Integrate AI-powered tools into your workflow and learn new tools as they become available.

Expertise

• Subject matter expertise in Interaction Design.
• Subject matter expertise in Accessibility (WCAG) a plus.
• Experience launching world-class digital products and services.
• Experience providing design assets for usability tests (including with users with disabilities) a plus.
• Experience in running internal workshops and client engagements, demonstrating excellence in presentation polish.

Problem Solving

• Strong problem solver and visual thinker, capable of creating and adjusting visual models (e.g. Figjam) at the speed of conversation, either with others or independently.
• Ability to comfortably navigate ambiguity and encourage optimism around design as a path of discovery for iterative development in conceptual stages.
• Read and research with curiosity to understand the latest design practices, technical or cultural developments, and our business priorities.

Collaboration

• Excellent collaboration with strong interpersonal skills, able to work creatively with a design team and/or colleagues outside of design at a range of levels.
• Strong verbal and written communication skills, including thorough and methodical attention to detail.
• Fully fluent in English and able to understand and be easily understood in spoken and written English.
• Ability to communicate concepts and recommendations confidently to a variety of audiences.
• Ability to self-manage time and work independently or as part of a product team.

Portfolio

• An online portfolio that demonstrates outstanding product and system thinking.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.