What are the responsibilities and job description for the Sr. Implementation Consultant position at Visa?
Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
Our team brings payment solutions and associated services to clients around the globe. Our global clients and partners deploy our solutions to serve the needs of Small Businesses, Middle Market Clients, Large Corporate Clients, Multi Nationals and Governments. We work closely with Issuers, Merchants, FinTechs and other ecosystem players to deliver these services. We believe that the market is at an inflection point whereby Visa can play a larger role in building and delivering solutions around the world. Our focus is to identify needs, assess opportunities and options and quickly act upon our vision while ensuring strong execution.
The Senior Implementation Consultant, Commercial Solutions Implementations position is an individual contributor responsible for leading complex implementations of Visa Commercial Solutions services with financial institutions and fintech partners in North America. The position is an advanced level and is responsible for program management of complex virtual card implementations and launch of new or complex Visa Commercial Solutions programs. The individual will coordinate with multiple internal teams to develop and manage project materials, lead issuer project meetings and presentations, and provide regular updates to issuer/fintech and internal leadership teams on project status. The Senior Implementation Consultant will also provide guidance and expertise, based on complete understanding of client business needs and project scope. A significant portion of this role will involve developing clear and professional external documentation and internal workflow processes.
The position requires a high level of interaction and collaboration with business and technical leaders across the company, serving as a subject matter expert to clients and internal teams.
Essential Functions:
- Program management of complex Visa Commercial Solutions B2B (virtual payments and travel) product implementations using Project Management Methodology best practices and skills
- Lead the end-to-end implementation process for virtual card solutions, ensuring timely and successful delivery
- Lead activities supporting implementation and launch of Visa Commercial Solutions applications and platforms, including establishing clear project plans, status and expectation setting for technical migration activities
- Provide consulting and technical expertise to structure an effective implementation
- Consult with clients to understand business use case and fully develop Solution document, detailing the requirements and implementation approach required
- Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings
- Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to track and enhance external and internal communications.
- Proactively manage customer engagements, coordinating with leadership and account relationship teams to manage escalations and resolve issues
- Create and maintain necessary internal and external implementation documentation and forms
- Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
- Require minimum guidance on execution, be responsible for own work assignments and take the initiative to resolve issues and meet deadlines.
- Responsible for accurately recording project progression within a CRM system.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.