What are the responsibilities and job description for the Sr. Customer Service Rep position at Visa?
Verifi, Inc., a Visa company, is currently hiring for a collaborative team-oriented Senior Customer Service Rep to support our clients. In this role, you will be responsible for developing creative solutions by researching and responding to basic and complex inquiries from internal and external clients regarding Verifi business unit’s dispute products and services.
Essential Functions:
- Setting up, maintaining, and deactivating all service configurations for new and existing clients.
- Researching, tracking, and communicating issues identified by internal monitoring alerts related to Verifi services.
- Responding appropriately and timely to inquiries from internal and external clients (merchants, partners and issuers) to ensure department SLAs and client expectations are met.
- Troubleshooting problems identified by external or internal clients and collaborating with various business teams to address and resolve issues identified.
- Creating client communications, including but not limited to standard maintenance notifications and Incident Reports.
- Rotating on-call coverage.
- Additional duties may be assigned as required.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Office hours are Friday - Tuesday 8am-5pm