What are the responsibilities and job description for the Senior Program Manager position at Visa?
The Senior Program Manager is a client-facing role responsible for the end-to-end delivery of complex, technology-enabled client engagements. This role partners closely with consulting leads, product, technology, data, and sales teams, while serving as a primary operational point of contact for clients. Senior Product Managers ensure disciplined execution, clear governance, and high-quality outcomes across all phases of the engagement lifecycle.
This role is externally facing and requires frequent interaction with client stakeholders, often within their operating environments, to drive alignment, manage delivery, and resolve issues.
Key Responsibilities:
Own and manage all phases of client engagement delivery, from scoping and SOW development through execution, issue resolution, and closeout.
Serve as a primary day-to-day client contact, leading external-facing interactions, setting expectations, and maintaining strong client relationships.
Develop and manage integrated project plans, timelines, governance structures, reporting, and budgets.
Lead project planning activities and facilitate internal and client meetings to ensure delivery against commitments.
Manage scope, risks, issues, and dependencies, communicate status clearly and escalate with recommended mitigation plans.
Create Statements of Work (SOWs) covering development, testing, implementation, and post-launch support periods.
Coordinate across cross-functional Visa teams and external partners to support complex, multi-party initiatives.
Partner with Account Management and Sales on client commercialization and go-to-market execution.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.