What are the responsibilities and job description for the Senior Manager, PMO position at Visa?
The Senior Manager, Project Management Office (PMO) plays a pivotal role within Visa’s Global Insights & Analytics team, serving as the architect and steward of project governance for all enterprise-level initiatives. This position will drive standardized processes and frameworks that ensure consistency and alignment across global and regional projects. The Senior Manager, PMO is dedicated to ensuring that all key business decisions are grounded in robust, data-driven insights. This role is integral to embedding a culture of governance and data-driven decision-making, supporting Visa’s objective to integrate actionable insights across all facets of the business and drive success in global markets.
As Senior Manager, you will be instrumental in shaping research solutions that deepen client engagement, foster internal alignment, and sharpen Visa’s competitive edge. This is a unique opportunity to deliver high-impact insights in a dynamic, global environment and gain deep exposure to the payments industry alongside top research and marketing professionals.
- Operational Leadership -Drive operational excellence across the Insights and Analytics PMO by designing, implementing, and refining the business’s core operational processes.
- Strategic Planning - Lead business planning efforts, develop strategic roadmaps, and support the scaling of marketing services in collaboration with senior leaders.
- Financial and Pipeline Management -Oversee financial tracking, reporting, and ensure robust pipeline management to support business growth and performance objectives.
- Create insight decks and executive readouts that summarize performance, tests, and audience findings, with clear recommendations for creative, targeting, and budget optimization.
- Governance and Oversight - Develop and enforce uniform project management standards, policies, and procedures to guarantee cohesive execution across diverse initiatives. Lead the development of marketing measurement frameworks (e.g., channel KPIs, full-funnel metrics, attribution and incrementality) that connect spend to business outcomes.
- Strategic Alignment - Ensure that all projects are aligned with Visa’s enterprise priorities and strategic objectives, integrating insights throughout business functions, from strategy and product development to marketing and client engagement.
- Resource Optimization - Oversee the allocation of resources, ensuring that teams are equipped to deliver on project goals while maximizing efficiency and minimizing risk.
- Risk and Priority Management - Proactively identify, assess, and manage project risks, prioritize initiatives to support the achievement of critical business outcomes.
- Insight Integration - Champion the infusion of data-driven insights into every aspect of project planning and execution, reinforcing Visa’s commitment to informed decision-making globally.
- Establish best practices, documentation, and governance for metrics definitions, data quality, and usage across the marketing organization
- Drive continuous improvement in analytics project delivery, tooling, and collaboration with marketing, finance, product, and agency partners.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.