Senior Manager, Operations and Business Affairs

The US Marketing Services team, part of the North America Marketing organization, is transforming how we partner with clients to become the marketing partner of choice with our clients who include financial institutions, fintechs, merchants and processors.  The team continues to experience exceptional growth and to support this growth is introducing new marketing technology platforms and solutions for our clients to build sophisticated, class leading marketing programs. The Senior Manager, Operations and Business Affairs will report directly into the Vice President, North America Marketing Services Leader.  This is a high visibility, high exposure role the touches every area of NA Client Marketing Services as well as many others including, but not limited to, Globa Marketing, Services, Finances, VCA, Sales teams, etc.  The individual will be responsible for three critical areas:

• Leading the development of content for high visibility internal and external executive meetings (deal pitches, RFPs, events, QBRs, monthly updates and more). Orchestrating across the North America Marketing Services Team to ensure key operational processes, timelines, and deliverables are met. Developing and executing a robust internal & external communications plan to position Marketing Services as an industry thought leader.
• As a key member of the Marketing Services Team, the selected candidate will advance the strategy, vision, and go-to-market approach to help achieve the Marketing Services financial growth aspirations in the coming years. This role partners closely with Regional Client Marketing Teams, other Global Marketing Teams (Product Marketing, Sponsorship, Brand, Content, Insights & Analytics), Communications, Finance, Visa Consulting & Analytics (VCA), among many other teams. This role requires an individual who can balance strategic thinking with detailed execution.

Key Responsibilities:

• Lead the development of content and narratives for high visibility external executive meetings, as requested by the Vice President. These may include, but are not limited to, things such as deal pitches, RFPs, industry events, and more.
• Coordinate the development and completion of projects and initiatives across the NA CMS team Create a clear system to organize all strategic priorities across the North America Marketing Services Team and our partners to ensure that all reporting (QBRs, Outlooks, and other project timelines and deliverables are met, and routinely communicate updates, blockers, and more with the Vice President of NA Marketing Services.
• Develop and coordinate a robust internal and external communications plan to position Marketing Services as a thought leader, including an editorial calendar, legally approved client-facing assets, channel strategy, and more.
• Collaborate with cross-functional teams to ensure alignment of strategy and operations.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

This position is not eligible for Sponsorship.