What are the responsibilities and job description for the Sales Engineer, Acceptance Solutions position at Visa?
The Sales Engineer position is a part of the Visa Acceptance Solutions (Cybersource) – North America team. This esteemed role within the sales organization calls for a unique blend of sales ability and technical aptitude.
As a key contributor to the success of the Indirect (Partner) Sales organization, the Sales Engineer's primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a partner-facing environment. Internally, this role involves interaction with various departments such as Indirect Sales & Account Management, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to communicate market feedback and industry trends.
Light to moderate travel is required for attending sales meetings, conferences, partner events, and internal training sessions.
Essential Functions
Maintain knowledge of Visa Acceptance / CyberSource / Authorize.net (VAS) solutions and collaborate with internal and external stakeholders.
Contribute to the architecture of our partners' payment ecosystem by positioning VAS solutions to address business and technical requirements.
Collaborate with the Indirect Sales team to acquire new partners and up-sell / cross-sell to existing partners.
Articulate and demonstrate how VAS solutions fit within the partner ecosystem to meet customer needs and requirements.
Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.
Support existing VAS partners as their needs/solutions evolve.
Actively participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, and document detailed notes of all sessions.
Personalize client-facing presentations based on prior calls, create necessary architectural diagrams, participate in internal dry-runs for stakeholder buy-in, conduct non-technical and technical proof of value demonstrations as required, and create technical validation documents to share with implementation partners.
Be comfortable running open source code within VS Code, pulling code from Github, executing REST APIs in Postman, and demonstrating Webhook events via local or external Webhook Listeners.
Be extremely detail-oriented, with the need to log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
Engage with internal teams including Product Management, Product Development, Customer Support, and Product Marketing to relay market feedback and provide input into the design of new solutions.
Be responsive and easily reachable via all communication channels during business hours (via Chat, Email, Phone, Teams calls, etc.)
Contribute to the completion of RFI/RFP requests as necessary.
Lead quarterly internal product training sessions for sales and internal teams.
Actively participate as a subject matter expert in industry conferences, tradeshows, summits, and indirect partner events.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.