Implementation Analyst

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This is a client-facing and established professional individual contributor role responsible for managing routine and non-routine activities, as well as identifying and resolving issues of mid-to-high complexity. This position requires an individual to work independently while receiving moderate guidance. The Implementation Analyst partners with Visa clients to deliver products and solutions, ensures projects are executed within defined timelines and quality standards, and supports a positive client experience. This role provides the opportunity to gain exposure to a variety of Visa products, collaborate with cross-functional teams, and develop skills for advancement into more senior implementation roles.

Responsibilities:

• Provide project management, implementation, and configuration support for standard to moderately complex projects with assigned Visa clients.
• Meet all milestones and deliverables in a timely manner, comply with Visa internal project documentation standards (“artifacts”), and ensure customer expectations are met and/or exceeded.
• Prepare and maintain detailed project artifacts, including project plans, status reports, meeting minutes, and issue logs. Identify and help mitigate risks in support of client projects and initiatives.
• Apply Visa processes and methodologies to align deliverables with client requirements.
• Implement projects within defined Service Level Objectives (SLOs).
• Understand client’s request, communicate optimal implementation solutions, document specifications, and facilitate new program installations with minimal customer impact.
• Take ownership of assigned tasks, playing a lead role in driving them to completion and escalating issues when required.
• Coordinate internal technical resources, assist in planning and monitoring certification testing, and work with internal teams to secure the resources required to complete projects.
• Build and enhance positive working relationships with Visa clients, internal stakeholders, and cross-functional teams to ensure successful project delivery.
• Ensure smooth handoff of projects to Business-as-Usual operations.
• Maintain working knowledge of Visa systems, policies, processes, and general industry practices.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:
-2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications:
- 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an - Advanced Degree (e.g. Masters, MBA, JD, MD)
-3–5 years of relevant experience in electronic payment industry and project management.
-General knowledge of Visa rules, policies, processes, and electronic payment industry practices.
-Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, MS Teams, Dynamics, Power BI) and familiarity with project management tools (e.g., MS Project).
-Strong organizational skills with the ability to manage multiple priorities within tight deadlines.
-Excellent verbal, written, and presentation skills, with the ability to communicate effectively with both technical and non-technical audiences.
-Fluency in English and Spanish required. Portuguese preferred.
-Ability to work independently as well as collaboratively in a team environment.
-Problem-solving skills, with the ability to translate technical issues into business solutions.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 89,200.00 to 126,250.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.