What are the responsibilities and job description for the Head of Region, VIsa University LAC position at Visa?
The Visa University LAC, Head of Region is a senior leadership role and member of the Visa University leadership team responsible for shaping, commercializing, and scaling Visa University’s learning and capability-building offerings across Latin America and the Caribbean (LAC). This role serves as the regional owner of learning strategy, client engagement, commercial performance, and team leadership, ensuring Visa University delivers high-impact, revenue-generating learning solutions that help our clients grow.
VU Head of Region roles partner closely with regional and global stakeholders across Account Executive, VCA, Client Services, Product, and global Visa University teams to deliver impactful learning experiences that drive behavior change, client value and business growth.
Key Responsibilities
1. Learning Design, Development, and Delivery Leadership
- Provide expert leadership in learning design, development, and delivery for Visa University offerings across the LAC region.
- Ensure bespoke learning solutions are designed with human centric approach and developed in modular fashion so they can be included in VU knowledge base to scale.
- Oversee delivery of all learning modalities, including instructor-led, virtual, blended, digital and simulation experiences.
- Build network within the LAC business to Identify and recruit SMEs to support design and delivery.
- Maintain high standards of instructional quality, learning effectiveness, and measurable outcomes for clients.
2. Sales of learning solutions, set plays, recipes and bespoke projects
- Shape and execute regional strategy to grow business 3x in 3 years.
- Drive revenue growth by positioning and selling Visa University scalable learning products and repeatable services to LAC clients, including issuers, acquirers, merchants, fintechs, and ecosystem partners.
- Partner with regional Sales and Account teams to identify opportunities, support client conversations, and close learning engagements.
- Shape customized learning proposals and value propositions that address client needs and strategic priorities.
- Represent Visa University as a trusted thought partner in client engagements and regional forums.
3. P&L Ownership and Financial Management
- Own and manage the regional P&L for Visa University LAC, ensuring strong financial performance and sustainable growth.
- Set and deliver against revenue targets, cost controls, and profitability goals.
- Develop annual operating plans, forecasts, and performance metrics.
- Continuously optimize the learning portfolio to balance client impact, scalability, and financial returns.
4. Team Leadership and Talent Development
- Lead, coach, and develop a high-performing regional team of learning, sales, and delivery professionals.
- Foster a culture of collaboration, innovation, accountability, and continuous improvement.
- Build organizational capability by attracting, retaining, and developing top talent across the region.
- Provide clear direction, performance management, and career development opportunities aligned to Visa values.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.