What are the responsibilities and job description for the Director, Travel Operations position at Visa?
Key Responsibilities:
Strategic Leadership and Program Management
- Lead the global strategy execution and optimization of all travel operations and technology
- Collaborate with senior leaders across regions and functions to influence policy guide decision making and drive travel program maturity
- Develop and manage corporate wide travel strategies for Air Hotel Ground and Booking Travel Technology platforms
- Challenge the status quo by identifying opportunities building business cases and implementing transformative initiatives
Operational Excellence
- Manage day to day travel operations ensuring adherence to policy service delivery standards and duty of care requirements
- Lead and mentor regional travel leads and internal travel agents to ensure consistent execution worldwide
- Oversee traveler experience ensuring timely support issue resolution and high quality service
Technology Strategy and Innovation
- Oversee the full travel technology stack including OBTs GDS integrations reporting systems and automation tools
- Leverage AI driven tools and analytics to enhance traveler support streamline workflows and reduce costs
- Research evaluate and implement innovative technologies that elevate employee engagement and program efficiency
- Develop a consistent global data strategy for measurement analytics and performance tracking
Vendor and Supplier Management
- Own relationships with Travel Management Companies TMCs technology vendors GDS partners and payment expense providers
- Develop and execute supplier category strategies negotiate contracts SLAs and KPIs
- Monitor vendor performance against benchmarks and drive continuous improvement
Cross Functional Collaboration
- Partner with Finance HR Security Expense Global Mobility and other key groups to support company travel objectives
- Communicate program updates policy changes and technology enhancements through training newsletters and internal channels
- Act as a visible champion for change promoting agility collaboration and shared ownership across the organization
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.