What are the responsibilities and job description for the Director, Global Product Communications position at Visa?
Role Overview
The Director, Global Product Communications will help lead external communications for Visa’s products, platforms, and partner ecosystem, shaping how Visa tells its consumer and B2B product and innovation story.
Reporting into the Senior Director of Global Product Communications, this role is responsible for translating complex product and technology innovation into clear, compelling narratives that resonate with consumer, developer, business and payments industry audiences.
The ideal candidate brings deep experience in consumer product, B2B, and partner communications with knowledge of payments technology and AI, strong media instincts, a highly collaborative work style, and the ability to operate effectively in a global, matrixed organization.
This role requires close day‑to‑day partnership with global and regional communications teams and business partners to ensure consistent storytelling while enabling regional flexibility, relevance, and executional excellence across markets.
Key Responsibilities:
- Support global external communications for Visa’s product, platform, and technology portfolio, in close partnership with Product, Technology, Strategy and Business teams.
- Ability to lead global product launches end-to-end. Develop strategic, integrated communications plans, and manage the socialization, execution and measurement.
- Monitor industry trends, competitor activity, and media narratives to inform strategy.
- Identify proactive opportunities to connect product and partner news to broader industry trends, like AI and other emerging technologies, and Visa wide priorities to drive higher impact storytelling.
- Build and maintain strong relationships with new and emerging media including top tier business, AI, technology, fintech, trade media, podcasts and substacks.
- Support senior-level executive spokespeople with messaging, briefing materials, and media preparation.
- Work cross functionally with Global Communications, Marketing, Legal, and Business partners to deliver aligned, high impact communications.
- Manage agency partners including performance measurement and reporting.
- Ensure all communications meet brand, legal, and reputational standards.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.