What are the responsibilities and job description for the Benefits Operations Analyst - Latin America and the Caribbean position at Visa?
The Benefits Operations Analyst is a hands-on, execution-focused role within the Consumer Products Benefit LAC team, responsible for ensuring the seamless execution, operational readiness, and ongoing optimization of Visas regional benefits portfolio. Reporting directly to the Senior Director, this role collaborates closely with the Benefits Owners and cross-functional stakeholders to support the end-to-end operational lifecycle of benefits ranging from implementation and vendor coordination to fulfillment oversight and continuous process improvement.
The ideal candidate is highly detail-oriented, operationally minded, tech-curious, and committed to enabling scalable, automated, and consistent benefit delivery across markets.
Responsibilities:
- Own day-to-day operational processes related to benefit readiness, fulfillment, and redemption enablement.
- Monitor and support all technical, compliance, and security requirements tied to benefit deployment, partnering with Technology and Security teams as needed.
- Support vendor onboarding, ongoing vendor maintenance, compliance checks, and audit requirements.
- Collaborate with vendors and internal teams to ensure readiness for new launches, enhancements, or market rollouts.
- Lead core activities across the benefit lifecycle including enablement, implementation support, fulfillment oversight, and ongoing performance monitoring.
- Partner with Benefit Owners to support scenario modeling, vendor negotiations, pricing strategies, and cost optimization analysis for benefits portfolio.
- Improve and maintain resources that support Customer Service, Specialist Sales, and in-market teams, strengthening self-service tools and benefit documentation.
- Map, document, and optimize existing benefit operations, identifying opportunities to automate, standardize, and streamline workflows to accelerate time to market.
- Identify gaps in current enablement materials and develop new workflows, FAQs, job aids, and tools to improve scalability.
- Work closely with engagement and platform teams to enhance user journeys and ensure a digital-first delivery model.
- Track benefit performance indicators, fulfillment processes, and operational readiness.
- Synthesize insights to propose enhancements that drive efficiency, reduce friction, and improve consistency across markets.
- Support the implementation of new operational tools or automation initiatives that improve benefit delivery.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.