What are the responsibilities and job description for the Service Delivery Manager position at VirtualVocations?
A company is looking for a Service Delivery Manager to support and drive the success of individual team members while leading a collaborative approach to achieve group goals.Key ResponsibilitiesCoordinates assignment of colleagues to implementation projects and ongoing support accountsManages individual team member workloads and intervenes in difficult client situationsResponsible for daily performance management of team members and completes performance evaluationsRequired QualificationsBachelor's Degree in a business or technical field5 years of previous client-facing experience in a professional services environmentExperience in P&C Insurance Claims, Billing, and Policy software industryProficiency in JavaScript, XML, and SQL preferred
