What are the responsibilities and job description for the Customer Care Representative position at VirtualVocations?
A company is looking for an XM Care Representative (Retention) to enhance customer experience and resolve issues.Key ResponsibilitiesEngage with customers to identify and resolve issues related to provisioning, billing, and service concernsPromote Xfinity Mobile products and services while achieving sales and customer experience goalsUtilize multiple systems to ensure accurate completion of customer service orders and ticketsRequired QualificationsHigh School Diploma or GED0-2 years of relevant work experienceTechnical knowledge to troubleshoot customer issuesAbility to work flexible schedules, including nights and weekendsWillingness to engage in continuous learning and apply feedback for performance improvement
