What are the responsibilities and job description for the Bank Client Support Specialist position at Virtual?
Vaco Boston is currently partnered with a leading bank looking to bring on a proven Client Support Specialist with a background in banking / finance customer service. Please reach out for more details and immediate consideration as the hiring manager is reviewing resumes this THIS weekend!
This role is to support the online division and sits in the corporate office, NOT in a bank facility
As a Bank Client Support Specialist your role will involve facilitating the financial security of our members by engaging in needs-based sales and service conversations related to a single Banking line of business or product set.
Responsibilities :
Handle incoming member calls and online messages in a fast-paced environment
Use effective communication, probing questions, and critical thinking skills to identify member needs and provide suitable solutions, which may include offering banking products
Manage multiple tasks, such as navigating between systems and resources efficiently
Develop in-depth knowledge of our banking products to attract new members and enhance relationships with current members through product acquisition
Advise and educate members
Deliver outstanding member service by demonstrating empathy, active listening, and professionalism
Apply strong time and call management skills to assist members with their banking needs
Prioritize continuous improvement and development through coaching and collaboration with your manager and team members :
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