Tier 3 Help Desk Engineer/Technician

Job Title: Tier 3 Help Desk Technician/Engineer
Company: Virtual Technologies Group (VTG) 
Location: Maumee, OH (Hybrid)  
Reports To: Help Desk Manager  
Department: Help Desk Operations
Travel: N/A Hybrid  
Position Type: Full-Time
Employee Type: FTE

Company Overview: 
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Summary

Virtual Technologies Group (VTG) is seeking a highly skilled and motivated Systems Engineer to join our growing Managed Services team. This role is ideal for candidates who have demonstrated consistent career progression, deep technical curiosity, and a passion for building and supporting modern IT environments.

As a Systems Engineer at VTG, you will design, deploy, and manage infrastructure solutions across a wide range of client environments. You’ll work with Windows Server, virtualization platforms, networking technologies, and cloud-integrated systems while helping clients modernize and secure their IT operations. Candidates who maintain home lab environments, experiment with new technologies, and continuously push their technical boundaries will excel in this position.

Minimum Qualifications

• 3–5 years of hands-on IT experience in systems administration, infrastructure engineering, or MSP support roles
• Demonstrated career progression or long-term growth within a single organization
• Strong experience deploying, configuring, and managing Windows Server environments (2012/2016/2019/2022)
• Working knowledge of at least one major virtualization platform:
  • VMware vSphere
  • Microsoft Hyper‑V
  • Citrix
  • Nutanix
  • Proxmox
     
• Solid understanding of networking fundamentals, including VLANs, routing, switching, firewalls, and VPN technologies
• Experience with Group Policy (GPO) creation, management, and troubleshooting
• Familiarity with Linux administration (Ubuntu, CentOS, Debian, or similar)
• Ability to document environments, follow change management processes, and communicate clearly with clients
• Strong problem-solving skills and the ability to work independently in fast-paced MSP environments
  

• Industry certifications such as:
  • CCNA
  • CompTIA Network
  • LPIC
  • Windows Server Hybrid Administrator Associate (AZ‑800)
  • MCSE (legacy but valued)
     
• Experience with VoIP systems (SIP, hosted PBX, QoS configuration)
• Exposure to automation or scripting (PowerShell, Bash, Python)
• Hands-on experience with cloud or hybrid environments (Azure AD, M365, identity management)
• Familiarity with backup and disaster recovery solutions (Veeam, Datto, etc.)
   
• Demonstrated use of home lab environments for learning, testing, or deploying:
  • Windows Server
  • Virtualization stacks
  • Networking labs
  • Automation workflows
     
• MSP experience supporting multiple clients and diverse environments
• Strong customer service mindset and the ability to translate technical concepts into user-friendly language

Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact HR@vtgus.com.