What are the responsibilities and job description for the Lead IT Technician position at Virtual Employee Services (F)?
We’re seeking a Lead IT Technician to oversee a team of IT Support Technicians and ensure high-quality technical support across campus. This role handles advanced troubleshooting, help desk coordination, hardware/software setup, imaging, licensing compliance, asset management, and end-user training. The Lead Technician also assists with network and system maintenance, manages escalated issues, collaborates on technology standards, and supports campus events with AV and video-conferencing setups.
Key Responsibilities:
- Lead, guide, and support IT Support Technicians.
- Manage and prioritize help desk tickets and resolve complex issues.
- Install, configure, and maintain operating systems, software, and computer equipment.
- Create and deploy system images; ensure software license compliance.
- Maintain hardware/software inventory and assist with procurement.
- Provide end-user training and assist with AV setup for meetings/events.
- Collaborate on technology improvement, best practices, and campus standards.
Qualifications:
- Associate degree in IT or related field 4 years of IT support experience (or equivalent).
- Strong troubleshooting skills in hardware, software, networks, and imaging tools.
- Experience with help desk systems (ServiceNow preferred) and imaging tools (KACE preferred).
- Excellent communication, customer service, and organizational skills.
- Ability to lift equipment and work with tools as needed.
Schedule:
Monday through Thursday: 8-5pm, lunch at 12pm for an hour.
Friday is 8-3pm, One hour lunch