What are the responsibilities and job description for the Customer Service Specialist for a Construction Industry in the US (Home Based Full Time) position at Virtual Coworker?
• Provide friendly and professional customer service via phone, email, and messaging
• Respond to customer inquiries regarding fencing services, products, warranties, and scheduling
• Escalate complex questions and concerns to the appropriate team members when needed
• Manage and update daily schedules for fencing crews and customer projects
• Communicate schedule changes, delays, and important updates to customers and internal teams
• Monitor crew attendance and address scheduling issues at the start of each workday
• Maintain accurate records of customer inquiries, requests, and follow-up actions
• Adjust schedules based on project priorities, timelines, and crew availability