Customer Service Assistant

Previous

Customer Service Assistant

Customer Service Assistant

Full-time

AEST (Australian Eastern Standard Time)

We are looking for a reliable and confident Customer Service Assistant to support an automotive parts business with customer communication, quote follow‑ups, and voice‑based outreach. This role requires someone with a neutral accent, strong phone presence, and a practical understanding of automotive or mechanical concepts.

Key Responsibilities

Customer Communication & Calls

• Make outbound calls to customers regarding quotes, orders, and follow‑ups
• Provide clear, friendly, and professional voice‑based customer service
• Answer customer questions related to automotive parts and basic mechanical details
• Maintain a calm, helpful tone when handling enquiries or clarifying product information
  
  

Quote & Follow‑Up Management

• Follow up with customers after quotes are sent to encourage conversion
• Track pending quotes, customer responses, and next steps
• Ensure customers receive timely updates and accurate information
  
  

Automotive Support & Understanding

• Use basic mechanical or automotive knowledge to assist customers confidently
• Understand common automotive parts, terminology, and customer needs
• Communicate technical details in a simple, easy‑to‑understand way
  
  

General Customer Service & Admin Tasks

• Assist with additional admin tasks related to customer orders and communication
• Maintain organised records of calls, follow‑ups, and customer interactions
• Support smooth workflow between sales, operations, and customer service
  
  

Who You Are

• Clear, neutral accent with strong phone communication skills
• Experience in customer service, call handling, or sales support
• Comfortable making outbound calls and following up with customers
• Basic mechanical or automotive understanding (preferred)
• Professional, reliable, and able to work independently
  
  

Skills Required

priness-VAT2026-06-30T19:20:56 10:00

Share This Story, Choose Your Platform!

FacebookXRedditLinkedInTumblrPinterestVkEmail