What are the responsibilities and job description for the IT Applications Analyst, Willow Ambulatory, Remote position at Virtua?
Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.
* Pharmacy Technicians and/or Epic certified analysts preferred!
Active Epic Willow Ambulatory and/or Epic Willow Inpatient Certification or a clinical Pharmacy background required.
Schedule:
Monday - Friday, 8:30am-5:00pm
Job Summary:
Serves as primary IS liaison to the business area to ensure overall expectations are met or exceeded for all IS Application Service needs. Responsible for understanding and documenting business needs as well as recommending appropriate IS solutions. Maintains operational workflow documentation. Provides 24x7 on-call operational support for the team’s portfolio of applications. Capable of managing external IS vendor relations for up to 5-7 business and/or clinical applications. Manages 3-5 small/medium business projects employing IS Project Management Methodology, Tools and Templates. Reviews release notes for system upgrades and updates to understand IS build implications and end-user impacts. Provides input to and/or develops application training material and conducts user training sessions as applicable.
Job Responsibilities:
Knowledge of customer workflow, application software architecture and associated building tools to properly build and maintain application components from design specifications.
Provide day-to-day support of IT applications including error management, testing, maintenance and troubleshooting of IT systems including but not limited to application workflow, and other related activities.
Able to build new technical functionality, provide technical support and maintain IT applications within the Virtua health system with support of a Senior or Lead Application Analyst and/or Manager.
Maintains maximum system performance using appropriate tools, methods and thresholds to monitor capacity, take corrective action based upon identified opportunity and minimize system interruptions.
Responsibilities include building, testing and assisting with the implementation of scheduled vendor releases and system upgrades, fixing system defects, and error or work queue management.
Works with cross functional application teams and other Virtua clients.
Ensure system changes follow change management procedures and protocols.
Assist with project/upgrades as necessary following all project management standards.
Acts as a support resource to other IT staff. Actively participates in system build, configuration, and testing events for projects/upgrades.
Collaboratively works with vendors and IT partners to ensure on-going service and resolution of issues during upgrades and project. Able to manage multiple third-party vendor relations.
Adheres to IT Business Practices. Adhere to IT standards with Problem Management, Change Management, Content Management, Data Courier and IT practices as required to provide on call 24x7 support as scheduled.
Monitors ServiceNow ticketing queue to quickly troubleshoot incoming ticket incidents and requests. Works closely with other IT personnel, Virtua Clinical and Operational Business owners to ensure timely resolution of issues
Position Qualifications Required:
2-3 years of experience in IT or healthcare operations related field can also include coursework or healthcare/IT internship. Healthcare Business or clinical specialty experience is preferred.
Proficient with MS Office applications, including Word, Excel, Visio, Project, and PowerPoint.
Required Education:
H.S. Diploma/GED required, associate or bachelor’s degree preferred or equivalent relevant experience in lieu of a degree.
Training / Certification / Licensures:
IT certifications may be required as needed by Virtua. If IT certification, such as Epic certification, is required at time of hire, employee must obtain up-to-date certification in designated application(s) within 6 months of employment. #RD_P1