What are the responsibilities and job description for the Information Desk Clerk - part time position at VIRTUA?
Schedule is a four-week rolling schedule including weekdays and weekends.
Week 1: Sun 2p-830p and Tues 1p-830p and Sat 1p-830p
Week 2: Sun 7a-230p and Mon 1p-830p and Tues 2p-830p and Fri 1p-830p
Week 3: Sun 7a-130p and Tues 1p-830p and Sat 1p-830p
Week 4: Mon 2p-830 and Tues 1p-830p and Sat 1p-830p
Summary:
Greets and welcomes visitors, patients and vendors providing excellent customer services, hospitality and a positive experience.
Provide accurate information, directions and, receives and responds to all telephone inquiries.
Position Responsibilities:
• Coordinates Utilize hospital computer system to access patient registration data and directs patients/visitors to appropriate locations within the hospital.
• Verifies all staff is wearing ID badge.
• Abides and enforces visiting hour policy and procedure.
• Communicates directions to all locations/departments within the facility.
• Receives and responds to all telephone inquiries and assists visitors with special needs.
Position Qualifications Required / Experience Required:
2 years customer service experience.
Strong verbal communication skills and excellent telephone etiquette.
Excellent interpersonal skills and team player.
Required Education:
High School diploma or equivalent.
