What are the responsibilities and job description for the Member Service Representative position at Virtelligence?
Job Summary
We are seeking a dynamic and dedicated Member Service Representative to join our team! In this vital role, you will serve as the friendly face and reliable support for our members, ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, streamline office operations, and deliver exceptional customer service. If you thrive in a fast-paced environment, possess excellent communication skills, and enjoy helping others, this position is perfect for you! This paid role offers an exciting opportunity to develop your administrative and customer support skills while making a meaningful impact every day.
Responsibilities
- Greet members and visitors warmly at the front desk, providing outstanding customer service through phone and in-person interactions.
- Manage multi-line phone systems efficiently, directing calls accurately and professionally.
- Maintain organized office operations by managing filing systems, data entry, and document proofreading to ensure accuracy.
- Utilize productivity software such as Microsoft Office, Google Workspace, spreadsheets, and word processing tools to prepare reports, correspondence.
Qualifications
- Proven experience in office management or administrative roles with strong clerical skills.
- Excellent computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, spreadsheets, and data entry tools.
- Strong organizational skills with the ability to multitask effectively in a busy environment.
- Exceptional customer service skills with a friendly phone etiquette and professional demeanor.
Pay: $15.00 - $22.00 per hour
Work Location: In person
Salary : $15 - $22