Tier 2 - On-Site Support Technician

VirTech Systems is a managed service provider expanding into the Denver market, and we're hiring our first local Field Technician. This is an on-site role embedded at a client location where you'll serve as our dedicated technical presence — deploying infrastructure, resolving complex problems, and operating with a level of autonomy most IT roles don't offer.

This is a ground-floor opportunity. You won't be backfilling a position or joining a crowded bench. You'll be establishing VirTech's presence in Denver from day one — with direct visibility to leadership and full ownership of the client environment you support.

What You'll Do

• Deploy, configure, and validate switches, routers, firewalls, and wireless access points at the client site
• Install, rack, cable, and bring up server hardware, UPS systems, and supporting infrastructure
• Oversee third-party low-voltage cabling vendors — scope validation, quality inspection, certification review, and punch list management through sign-off
• Diagnose and resolve complex network issues including VLAN misconfigurations, trunk/access port failures, spanning tree problems, and wired/wireless connectivity disruptions
• Troubleshoot server infrastructure across Active Directory, DNS, DHCP, file services, and Windows Server roles
• Identify and remediate wireless performance issues including coverage gaps, interference, and AP configuration problems
• Resolve advanced end-user issues including workstation imaging, application deployment, peripheral integration, and multi-platform troubleshooting
• Provide remote support via RMM tools when physical access to systems is limited
• Maintain accurate on-site inventory records and coordinate asset disposal with the Field Service Coordinator
• Prepare equipment for disposal including secure handling of storage devices and proper labeling per company standards
• Document all work in the ticketing system — scope, findings, parts used, time entries, and follow-up actions
• Create and maintain site documentation including network diagrams, rack layouts, and equipment inventories

What We're Looking For

• Proven hands-on experience deploying and troubleshooting network infrastructure — switches, routers, firewalls, and wireless access points
• Windows Server administration experience — Active Directory, Group Policy, DNS/DHCP, file services, and hardware rack-and-stack
• Strong diagnostic skills across wired and wireless environments
• Experience managing hardware inventory and asset lifecycle workflows
• Proficiency with RMM platforms and remote support tools
• Disciplined, thorough documentation practices
• Ability to operate independently with minimal supervision and consistently deliver results
• Professional, clear communication with end users, site contacts, and remote team members

Compensation & Benefits

• $60,000 – $75,000 annually, based on experience
• Health insurance
• Paid time off

About This Role

This position reports to the Field Operations Manager and is based on-site at a client location in Denver, CO. You'll coordinate remotely with VirTech's support team and Field Service Coordinator while owning the day-to-day technical operations at the client site.

VirTech Systems is an equal opportunity employer.