Assistant Delivery Manager

Job Description

The Assistant / Deputy Delivery Manager ensures the seamless delivery of services to clients. Responsibilities include leading project teams, addressing reliability issues, problem-solving, making key decisions, monitoring progress, tracking KPIs, and managing budgets.

Key Responsibilities

• Cultivating strong relationships with customers while delivering exceptional customer experiences and supporting business growth.
• Identifying customer needs and ensuring service delivery aligns with business objectives.
• Experienced in managing customer onboarding and transition lifecycle processes.
• Analyzing and resolving delivery issues, while leading a team to ensure timely and accurate service delivery.
• Leading the service delivery team, resolving conflicts, and ensuring processes are executed efficiently.
• Identifying cost-saving opportunities and effectively managing FTEs within budget, without compromising customer satisfaction.
• Gathering and assessing customer feedback to creatively enhance and refine services.
• Collaborating with team leaders to set service delivery criteria and address any arising issues.
• Developing key performance indicators to track and improve business performance.
• Providing high-quality monthly and quarterly MIS reports for management review and analysis.
  
  

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Skills Required

• Proven experience in customer service, leadership, project management, quality control, and resource planning.
• Strong communication skills, with the ability to multitask and adapt to different work environments.
• Skilled in developing process improvements to enhance cost-effectiveness and operational efficiency.
• Expertise in defining, streamlining, and standardizing processes, while implementing best practices.
• Proactive mindset with the ability to collaborate with multiple stakeholders, stay organized, and meet deadlines.
  
  

Education

• CA Qualified.
• Master’s degree in M.com / MBA Finance will be added advantage.
  
  

Experience

• 10 to 15 years of experience in process delivery, client relations, and people management.
• Project management experience is a plus.
• Extensive expertise in end-to-end finance and property accounting.
• Experience working with U.S. clients and willingness to work in the U.S. time zone.
  
  

4300 Alpha Road,

Suite 200

Dallas, TX, 75244

Phone: 1 214 793 9018

F&A BPO Services

Overview

Procure to Pay

Order to Cash

Record to Report

Financial Planning and Analysis

CFO Services

Financial Controllership

Tax and Compliance

HR Outsourcing

Industries

Capital Markets

Financial Services

Health Plans

Investment Banking

Oil and Gas

Private Equity

Property Management

Retail

Real Estate Developers

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