What are the responsibilities and job description for the Deli Counter position at Viroqua Food Cooperative?
This is a full time, 32-40 hours per week, level 1 Deli Counter position.
Excellent customer service skills and the ability to work in a fast paced environment.
On the job training provided.
Deli Counter/Barista Job Description
Purpose
To prepare and serve sandwiches, coffee and other drinks, and provide prompt, friendly, helpful customer service to help the deli department meet goals for sales, margin, labor costs and customer service.
Status
• Reports To: Assistant Deli Counter Manager
• FLSA Status: Non-exempt; Pay Level 1
Essential Responsibilities and Functions
Excellence in customer service is our primary goal. No other task should ever come before serving our customers.
Customer Service
• Offer consistent, fair and respectful customer interactions (both internal and external customers).
• Ensure a high standard to customer service store-wide according to established customer service vision and expectations.
• Provide product information and educational materials to customers and staff.
• Ensure quick response to customer questions and concerns.
• Understand and communicate about cooperatives and the particulars of ownership to shoppers and staff alike.
• Work to advance the mission of the Viroqua Food Co-op through outstanding service to everyone we touch every day.
Department Responsibilities
• Make and serve sandwiches, coffee and other drinks, in prompt, friendly, courteous manner.
• Prep sandwiches ingredients for counter service and case.
• Regularly stock deli self-serve cases fully to give feeling of abundance.
• Ensure freshness of deli items by rotating and by keeping batches separate by date.
• Carry out established opening and closing procedures.
• Report customer suggestions, comments, complaints to Deli Manager.
• Pull short-date items and properly record and dispose of them, following established procedures.
• Remove trash promptly, sweep and mop counter areas as needed.
• Follow safety, storage and labeling procedures.
• Use equipment safely. Monitor cooler temperatures. Advise Deli Manager of equipment repair and replacement needs.
• Follow procedures to alert management to low supplies or out-of-stocks of basic ingredients and supplies.
• Maintain and rotate product on the salad bar and hot bar.
Salary : $14