What are the responsibilities and job description for the Cashier position at Viroqua Food Co op?
Description
Cashier Job Description
Purpose
To check out customer purchases and assist customers throughout the store and provide prompt, friendly, courteous customer service.
Status
• Reports To: Customer Service Manager
• FLSA Status: Non-exempt; Pay Level 1
Essential Responsibilities and Functions
Excellence in customer service is our primary goal. No other task should ever come before serving our customers.
Customer Service
• Offer consistent, fair and respectful customer interactions (both internal and external customers).
• Ensure a high standard to customer service store-wide according to established customer service vision and expectations.
• Provide product information and educational materials to customers and staff.
• Ensure quick response to customer questions and concerns.
• Understand and communicate about cooperatives and the particulars of ownership to shoppers and staff alike.
• Work to advance the mission of the Viroqua Food Co-op through outstanding service to everyone we touch every day.
Cashiering
• Greet customers, smiling and making eye contact.
• Check out customer purchases quickly and accurately, using correct PLU's and departments.
• Call for back-up as needed so that customers wait as little as possible to be checked out.
• Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
• Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to Customer Service Desk, Supervisor on Duty or other appropriate staff.
• Open and close out registers following established procedures. Balance cash drawer at end of shift.
• Explain membership program. Receive membership applications and equity payments.
• Issue credits to customers for returned items and ensure that returns are properly disposed of.
• Maintain check stands, the dining area, community room and the outdoor patio in clean, orderly condition.
• Ensure customers take their purchases and follow up with phone call if any items were left behind (add)
• Assist Customers with Self check out transactions as needed.
• Maintain the entire store in a clean, orderly condition - time permitting.
• Answer and route phone calls; take and route messages as needed.
• Alert Managers to potential shoplifters, disorderly customers or other emergencies, follow procedure outlined in Customer Service Manual - do not approach shoplifters.
Cashier Job Description
Purpose
To check out customer purchases and assist customers throughout the store and provide prompt, friendly, courteous customer service.
Status
• Reports To: Customer Service Manager
• FLSA Status: Non-exempt; Pay Level 1
Essential Responsibilities and Functions
Excellence in customer service is our primary goal. No other task should ever come before serving our customers.
Customer Service
• Offer consistent, fair and respectful customer interactions (both internal and external customers).
• Ensure a high standard to customer service store-wide according to established customer service vision and expectations.
• Provide product information and educational materials to customers and staff.
• Ensure quick response to customer questions and concerns.
• Understand and communicate about cooperatives and the particulars of ownership to shoppers and staff alike.
• Work to advance the mission of the Viroqua Food Co-op through outstanding service to everyone we touch every day.
Cashiering
• Greet customers, smiling and making eye contact.
• Check out customer purchases quickly and accurately, using correct PLU's and departments.
• Call for back-up as needed so that customers wait as little as possible to be checked out.
• Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
• Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to Customer Service Desk, Supervisor on Duty or other appropriate staff.
• Open and close out registers following established procedures. Balance cash drawer at end of shift.
• Explain membership program. Receive membership applications and equity payments.
• Issue credits to customers for returned items and ensure that returns are properly disposed of.
• Maintain check stands, the dining area, community room and the outdoor patio in clean, orderly condition.
• Ensure customers take their purchases and follow up with phone call if any items were left behind (add)
• Assist Customers with Self check out transactions as needed.
• Maintain the entire store in a clean, orderly condition - time permitting.
• Answer and route phone calls; take and route messages as needed.
• Alert Managers to potential shoplifters, disorderly customers or other emergencies, follow procedure outlined in Customer Service Manual - do not approach shoplifters.
Salary : $14