Field Service Technician

We are seeking a skilled and motivated Field Service Technician to join our Service Team. This hybrid role combines hands-on field service with in-house repair oversight, offering a dynamic opportunity for technicians ready to take the next step in their career. This position will require strong technical troubleshooting skills, a customer-first mindset, and the ability to manage both field and shop operations. This position includes travel, on-call responsibilities, and mentorship of In-House Technicians. You’ll be responsible for ensuring high-quality service delivery, accurate diagnostics, and effective communication with customers and internal teams.

The ideal candidate is a hands-on technician who thrives in both field and shop environments, enjoys solving technical challenges, and is passionate about delivering exceptional customer service. This role is ideal for someone looking to grow into a leadership or engineering position.

Location:

• Buffalo NY – Travel Required (at times up to 50%, but often also local to Buffalo)

Job Responsibilities:

• Perform on-site diagnostics, repairs, and preventive maintenance on Battery Energy Storage Systems (BESS), electric excavators, and related equipment.
• Travel to customer sites to provide service, training, and support.
• Communicate professionally with customers regarding service activities, findings, and next steps.
• Participate in a rotating on-call schedule, including nights and weekends.
• Coordinate with In-House Technicians to manage service returns and ensure quality standards.
• Provide guidance and mentorship to entry-level technicians.
• Assist with writing customer / internal work instructions.
• Use diagnostic tools and software to identify faults in battery modules, inverters, and control systems.
• Interpret data from BMS, HMI, PLC, DEIF Controllers, and inverter systems.
• Collaborate with Service Engineers and technical teams for escalations and complex issues.
• Accurately complete and close Repair Orders.
• Record detailed service notes, updates, and test results in a CRM database.
• Maintain organized records of service activities and customer interactions.

Qualifications:

• High school diploma or equivalent (required); technical training or certifications (preferred).
• Valid driver’s license and ability to travel.
• 1–3 years of experience in equipment troubleshooting and repair.
• Strong mechanical and electrical aptitude.
• Proficiency with diagnostic tools and electrical test equipment (e.g., multimeters).
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Service-oriented, safety-conscious, and team-focused.
• Experience with CRM or service ticketing systems (e.g., Odoo) preferred.

Physical Requirements:

• Ability to lift up to 40 pounds.

Salary:

• Full-Time - Salary (50 hours per week)
• $65,000 to $75,000, depending on qualifications and experience