Front Desk Patient Coordinator

Patient Coordinator

Submit your application and resume online using our VWC Careers portal!

https://tinyurl.com/u7wznrvy

Summary: Follows call center and front desk procedures, including but not limited to appointment scheduling, check-in, and check-out.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greets patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verifies and updates insurance and demographic information in the computer.
• Scans insurance cards, HIPAA and other documents, and attaches to patient database.
• Generates PIN and sends secure message to patient for portal registration.
• Schedules, coordinates, and reschedules patient appointments on the telephone, patient portal, or during check-out procedures.
• Answers telephones, screens calls, takes messages, transfers to appropriate voice mail or provides necessary information.
• Assists patients in navigation of patient portal.
• Demonstrates efficient navigation of Electronic Medical Record and pertinent electronic applications.
• Advises Business Office concerning patients with collection status.
• Collects insurance co-payments/co-insurance, self-pay payments, budget agreement payments, and account balances. Issues receipts and/or Self-pay agreements.
• Clarifies charges incurred and the insurance/billing processes.
• Reviews orders for completeness and accuracy.
• Maintains security procedures for money handling during the day; balances payment log against money received.
• Compiles OB folders and other patient educational materials.
• Maintains adequate inventory of necessary forms and supplies.
• Attends required meetings.
• Complies with Virginia Women's Center’s policies and procedures. Follows guidelines required by HIPAA, OSHA regulations, and Red Flags Rule. Maintains appropriate attendance and punctuality as defined by Virginia Women's Center's policies.

Job Requirements:

• High school diploma or general education degree (GED); Bachelor's degree preferred.
• One year related experience and/or training; or equivalent combination of education and experience

Additional Information:

We offer competitive pay, excellent benefits, health insurance that starts on the first day of the month following your date of hire, financial and retirement planning support, and much more.

We are an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Ability to Commute:

• Richmond, VA 23226 (Preferred)

Ability to Relocate:

• Richmond, VA 23226: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17