Help Desk / Systems Administrator

WHY JOIN THE VIRGINIA TRANSPORTATION TEAM?

At Virginia Transportation, we believe our people are the driving force behind our success. As a leading auto hauling company, we’re committed to building a team of passionate professionals who share our vision of becoming the best in the industry.

Every role at Virginia Transportation is essential to achieving our goals. Whether you’re a seasoned industry veteran or just starting your career, you’ll find opportunities to grow and excel in a supportive, team-oriented environment.

At Virginia Transportation, we believe in taking care of our team. That’s why we offer a comprehensive compensation package designed to support your well-being and financial security. Enjoy competitive wages, paid training, paid time off, company-paid short-term disability, a 401k with company match, company-paid life insurance, free or reduced medical insurance as well as, dental, and vision insurance, and most of all family-like atmosphere. Join us and become part of a team that’s committed to innovation, excellence, and taking care of one another as we lead the way in redefining the auto hauling industry.

DON'T MISS THIS OPPORTUNITY - WE'RE HIRING A HELP DESK/SYSTEMS ADMINISTRATOR IN WEST WARWICK, RI!

What will the Help Desk/Systems Administrator do?

The Help Desk/Systems Administrator will perform all functions according to established policies and procedures related to supporting all employees with technology assistance necessary to service our customers.

What is the Help Desk/Systems Administrator responsible for?

“Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

1. Front line technical support for 500 drivers to include the setup and troubleshooting of Android tablets with Verizon and Microsoft software.
2. Take helpdesk calls, open tickets, monitor email tickets, work on and resolve end user trouble tickets.
3. General IT troubleshooting via phone, e-mail, remote session or in person.
4. Deploy end-user laptops and workstations.
5. Serve as co-administrator of company physical server and network infrastructure as needed.
6. Part of team managing Ring Central, VMware, O365, Citrix, SonicWall, Active Directory and company backup systems.
7. Perform all other duties as assigned.

What knowledge, skills and abilities are required for the Help Desk/Systems Administrator role?

1. Three or more years of experience working in the technology field.
2. Strong computer skills including substantial knowledge of Android OS mobile devices and cell phones, Microsoft Intune and Windows 11. Exposure and understanding of Active Directory, Citrix, Veeam backup, VMware, and SonicWall Firewalls highly desired.
3. Ability to rapidly analyze issues, establish priorities, anticipate consequences, make decisions and initiate action.
4. Comfortable working in a high-stress environment and ability to stay calm under pressure.
5. Strong interpersonal skills to develop and maintain positive relationships with staff.
6. Work occasionally requires a high level of mental effort and strain when performing essential duties.  Must be able to perform the essential duties of the position with time constraints, interruptions and stressed staff.
7. Work may require more than 40 hours per week; including after hours on call
8. Strong customer service and organizational skills is a must.

What are the physical demands of the Help Desk/Systems Administrator role?

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is required to sit for most of his/her job duties.  There is the need to frequently walk including climbing stairs.   There will be a moderate amount of standing, stooping, kneeling, bending, lifting and reaching for some of his/her job duties.

Visual requirements include reading off a computer screen as well as printed materials.  A high degree of dexterity is required due to frequent use of a telephone console.

Verbal and auditory requirements include the ability to communicate clearly over the telephone as well as in person.

There is a moderate level of grasping, lifting, pushing and/or pulling of objects of less than 25 lbs.

This Job Description is intended to describe the general content of and requirements for the performance of this position.  The omission of specific statements of duties does not exclude them for the position if the work is similar, related or a reasonable requirement of the position.  Additional duties may be assigned and requirements may vary from time to time.

What is the FLSA status of the Help Desk/Systems Administrator role?

The FLSA status of this position is: Exempt.

Who does the Help Desk/Systems Administrator report to?

The Help Desk/Systems Administrator reports to the Information Technology Manager.

What else should you know about the Help Desk/Systems Administrator role?

The role is 100% onsite in West Warwick, RI.  

NOW IS YOUR CHANCE TO JOIN THE VIRGINIA TRANSPORTATION TEAM – APPLY TODAY!