What are the responsibilities and job description for the Customer Service Samples Specialist position at Virginia Tile Company?
Come Join Us - A company that is well-established, encourages creativity, and supports your growth.
Who We Are
We are growing! Virginia Tile Co. is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products, also offering resilient flooring and woodworking products in select regions. Founded in 1928, we proudly serve customers across 14 states.
We celebrate a culture of collaboration, innovation, inspiration, and service.
Bringing design to the surface. Check us out: https://virginiatile.com/
We have an exciting opportunity to join our team as a Customer Service Samples Specialist, located in Farmington Hills, MI within our Tile Samples Department.
Please note: we will be relocating this facility to Plymouth, MI within the next 30 days.
This is a temporary, 6-month position with the potential for review and possible extension at the end of the assignment.
Position Summary
This role is responsible for providing a wide range of services and information related to products, pricing, availability, technical details, and customer support. While this is primarily a customer service role, we are seeking a hybrid candidate who can also assist with light warehouse picking within the Samples Department.
Essential Functions
Who We Are
We are growing! Virginia Tile Co. is an industry-leading wholesale distributor of full-spectrum residential and commercial tile products, also offering resilient flooring and woodworking products in select regions. Founded in 1928, we proudly serve customers across 14 states.
We celebrate a culture of collaboration, innovation, inspiration, and service.
Bringing design to the surface. Check us out: https://virginiatile.com/
We have an exciting opportunity to join our team as a Customer Service Samples Specialist, located in Farmington Hills, MI within our Tile Samples Department.
Please note: we will be relocating this facility to Plymouth, MI within the next 30 days.
This is a temporary, 6-month position with the potential for review and possible extension at the end of the assignment.
Position Summary
This role is responsible for providing a wide range of services and information related to products, pricing, availability, technical details, and customer support. While this is primarily a customer service role, we are seeking a hybrid candidate who can also assist with light warehouse picking within the Samples Department.
Essential Functions
- Comprehend customer needs (via conversation, architectural drawings, and written specifications) and recommend product configurations that meet those requirements
- Provide pricing, quotes, product information, literature, samples, and support for customers
- Process orders and arrange deliveries
- Process product returns
- Confirm customer information
- Identify and close additional purchases of products and services
- Respond to customer requests for information
- Engage in technical discussions with customers
- Promote solutions and services
- Resolve customer complaints
- Stay knowledgeable on product changes and developments
- Answer questions about warranties or terms of sale
- Inform customers of promotions and deals
- Continuously evaluate and recommend process improvements to enhance the customer experience
- Work with the Customer Service Manager to ensure excellent service delivery
- Serve as an inside liaison to the outside sales team, including identifying potential future business relationships
- Implement suggestions based on customer feedback (e.g., product enhancements, website improvements)
- Perform other related duties as assigned
- Proficient in Microsoft Office (Excel, Word, Outlook)
- Excellent written and verbal communication skills
- Strong customer relationship and service skills
- Ability to perform basic mathematical calculations
- Self-motivated, energetic, and enthusiastic
- Organized with the ability to track customer and reseller activities
- Ability to read and interpret documents such as procedure manuals, work instructions, and software guides
- Strong problem-solving skills
- Ability to build and maintain lasting customer relationships
- High level of integrity and work ethic
- High school diploma or GED
- 2'3 years of direct experience in sales or telesales
- Strong knowledge of retail and/or wholesale sales principles, methods, and practices
- Prior customer-facing experience is a plus