What are the responsibilities and job description for the Customer Service Representative position at Virginia Tech?
This entry-level position provides professional customer service to students, families, sponsors, and university departments in person, by telephone, and by email concerning student and university accounts, including billing, scholarships, financial aid, outstanding and credit balances, payment, and budget tuition plans. It requires candidates to acquire knowledge of policies and procedures across the Bursar's Office operations and understand key student areas such as financial aid, registration, housing and dining, health center, and veterans services. Ensures compliance with federal regulations related to privacy and confidentiality of student and other customer information.
Virginia Tech provides its employees with a comprehensive benefits program that includes a variety of insurance plans and tuition assistance. This extensive array of benefits, services, and discounts is a key component of the university's overall compensation package and contributes significantly to making Virginia Tech an excellent workplace.
Salary : $41,000 - $43,000
